Avaliações (290)

Avaliação geral
4,3
Pontuação por nível de classificação
  • 72% das classificações são de 5 estrelas
  • 10% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 3% das classificações são de 2 estrelas
  • 12% das classificações são de 1 estrelas
Editado a 31 de março de 2019

This app worked great for us for about a year. Then, suddenly in January, we had complaints about customers not being able to get through checkout without it timing out. If they had a lot of line items in their cart, it seemed like the app could not update the automatic discount code properly with so many line items.

As a result of this, we lost thousands and thousands of dollars. The app ...

Canadian DIY Supply Inc.
Canadá
Mais de 1 ano usando a aplicação
Questão respondida por Staytuned 1 de abril de 2019

UPDATE on 05/01/2019: the issue has been resolved.

ORIGINAL REPLY:
First, I'd like to apologize for the issues. I understand that's very frustrating.

Our side, when we first ...

24 de novembro de 2018

The app works great for some order but on other orders it doesn't apply the discount on about 10% of our orders. I spent most of black friday apologizing and refunding order manually. Sad!

Crio Bru
Estados Unidos
Aproximadamente 1 ano usando a aplicação
Questão respondida por Staytuned 16 de abril de 2019

Thanks for the feedback and sorry for the inconveniences.

9 de março de 2023

first deal quite easy to set up but then the nightmare starts.
4 weeks later the support doesn't even understand a basic need and basic business set up. They answer but make you repeat your need everytime. I've repeat it in 4 different ways and with exemple but still everything is wrong. They don't even pay attention to what has already been set up in your back office.
when you want to set up a ...

2MileSix
França
6 meses usando a aplicação
Questão respondida por Staytuned 10 de março de 2023

Hey 2MileSix,
Thanks for sharing this feedback. Apologies we have made you repeat your needs, we are truly trying to understand what issue you are facing!

We have gotten in ...

31 de outubro de 2023

It's powerful and allows you to create basically whatever discount promo you want.. too bad it doesn't always work consistently.

DailyLife
Canadá
Aproximadamente 1 mês usando a aplicação
Questão respondida por Staytuned 3 de novembro de 2023

Hello, Hannes here. I manage Customer Experience for Automatic Discounts & Gifts. I'd really love to help sort out the issues you've encountered. We don't have any tickets ...

25 de novembro de 2016

Not always working. I've upgraded to premium but my rules are not being applied which defeats the purpose.

Valor Watches Australia
Austrália
Aproximadamente 1 mês usando a aplicação
12 de abril de 2023

The app works and looks pretty good but the pricing model makes no sense. 2.9% of my sales for the app like this is outrageous. 0.6% is a lot, but acceptable I guess??? 0,6% on top of $45 every month is ridiculous. This is not a type of promotion I am running all the time in my shop. I am not willing to pay a pretty high flat fee of $45 for the app I am going to use only from time to time. You ...

Słodki Bufet
Polónia
15 dias usando a aplicação
Questão respondida por Staytuned 12 de abril de 2023

Thank you for this review! We totally understand the frustration here and have reached out to you through e-mail to discuss alternative options.

Just so you know for the ...

25 de setembro de 2016

Good concept but the app does not work properly and support was non-existent. I set the rate and when I closed the app it stopped working. Seems to be full of bugs.

Designs By Dees Hands 2
Estados Unidos
5 dias usando a aplicação
Questão respondida por Staytuned 16 de abril de 2019

We improved the app a lot since 2016. We grew the team as well, for a better support. Let us know if you want to give it another try.

18 de novembro de 2022

I set up an automatic discount applier for my subscription business, but it didn't work for first time visitors and I lost out on several conversions because of this. This tool works sometimes, but misses the mark most of the time.

Titan
Estados Unidos
3 dias usando a aplicação
Questão respondida por Staytuned 18 de novembro de 2022

Thank you for your review. We tried looking for an email or ticket created by your store but we weren't able to find anything. We don't see any promotions created in the app ...

Editado a 21 de maio de 2020

This app looked like it was exactly what we needed, and the way that it sets the discounts up is great. The problem that I have with the app is that it is not user friendly for the customers that visit our site. We may look into using this app in the future if there are a few changes with how it works on the front end for the customers. There are too many steps for the customers and in order for ...

ToolCentral.com
Estados Unidos
2 dias usando a aplicação
Questão respondida por Staytuned 21 de maio de 2020

Thanks for the feedback. What you describe is not related to the entire app, only to the Upsell/Gift feature. We've improved it already by pre-selecting the first gift by ...

31 de janeiro de 2018

Uninstalled. It solved the basic problem (gift with purchase) but I was so disgusted that I'm expected to pay a $50 fee to "unlock" the ability to tell anybody about it... that's with the premium account too. Lame.

Mallowspamperedpetemporium
Austrália
Aproximadamente 2 horas usando a aplicação
Questão respondida por Staytuned 16 de abril de 2019

Thank you for the review. We do charge a $49.99 one-time fee to unlock the Free Gifts feature, mainly to pay our team, servers, support and fund the development of new ...