レビュー (1,034)
絞り込む
-
評価順
NEVER use Affiliate Link with them!!!
I started an Influencer Campaign on 16th of january and got A LOT of orders -> I can only see one in the Dashboard. This is ridiculous. I already lost so much time writing with more than 5 people from "Support" who keep saying "wait for 7 days after sale is confirmed". Its been already 2 weeks and I got NO SUPPORT and need to pay the influencer! If I dont get any help from development Team; I will have to calculate manually the Influencer Commission...
THIS APP & Support are a disaster!!
Thank you for your feedback, and we sincerely apologize for the experience you've had. We completely understand your concern, and we take your feedback seriously.
Regarding the missing orders in the dashboard, we’ve already escalated the issue to our development team, and they are actively investigating it. We’ll make it a priority to resolve this issue as soon as possible and help you provide the correct commission to pay to influencers. The wait times you’ve encountered are not up to our standards, and we deeply regret the inconvenience this has caused. We strive to provide timely support, and we apologize for not meeting your expectations.
We truly appreciate your patience and understanding during this process, and we’re committed to resolving the matter swiftly.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us via the live chat option available in your account, or email us at support@aftership.com.
Best regards,
Team AfterShip
Their app is wonky as hell and most importantly doesn't work right away. They have to go into your store settings and code to fiddle around. Nothing makes sense in the workflow of the app. You got to waste 2-3 days on the chat all day to get them to sort things out and do more testing.
I'm not sure how this got 5 stars but has to be bogus.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.
We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that the referral link was not working for you. We have got this checked with the development team and resolved it for you.
One of our experts will be sending you an email in order to get this checked and sorted for you.
In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com
Regards,
Team AfterShip
I suggest, Don't use the APP!!! I lost $499.80 after a Shopify customer made a purchase. I worked with Customer Support and they have yet to fix the issue. One Customer support person said the Shopify Customer referred themself, and as was able to receive the discount code. The Referral History section of the app showed no (0) referrals! Also, no purchase was made to trigger the App to give the discount code.
I.e., I used the Referral Program popup where the Advocate will get 10% off when a referee makes the 1st purchase.
I still have the App installed but deactivated the referral program, in hopes it will be fixed.
According to the AfterShip Affiliates Customer person, "the discount rule totally relies on Shopify's ability, currently, they don’t support excluding specific customers from using the coupon".
Thank you for taking the time to share your feedback with us.
Please accept our sincere apology for the experience you had. This is not the experience we want to provide to our users.
We understand that you faced an issue due to our referral program campaign, which negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.
For this, we are assigning dedicated support for your AfterShip Affiliate account. Please check your inbox, as you will be contacted via email shortly.
Trust us, we work very hard to make our app user-friendly and provide a great support experience.
Regards,
Team AfterShip.
It doesn't work properly. The app allows you to make purchases with a discount even if your invited friend hasn't made a purchase.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.
We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that you are referring to Referral discount and would like to inform you that the referral reward is given to the referrer when the referred friend makes their first successful purchase from your store.
One of our experts will be sending you an email in order to get this sorted for you.
In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com
Regards,
Team AfterShip
really fast, friendly and helpful support !!! I´m sure the tool can help to increase sales, and loyalty of my customers
Update: the tool looks very nice but there is no fraud protection. so the app is totally useless in my opinion, because every customer can create a coupon and use it by himself. that does not make sense
I installed and tested the referral program. I entered my email in Step 1, then I copied/pasted my referral link in the URL address bar.
Referral link creates discount code upon arrival to URL address. There is no check/balance to make sure referral link is not the same person as the advocate. At what point does the email address provided by the advocate get checked against the person who places an order? Will Automizely let this advocate use the referral link again and again on a new/incognito browser?
I contacted customer support, here is their reply: We are continuously working to improve the application, I have taken your suggestion as feedback and forwarded it to the development team. Very soon you will notice enhanced features.
I haven't uninstalled app yet, but I am very concerned about repeated abuse of the discount. We have already had one advocate who created referral and used his own referral code within 15 minutes using the same email address he provided as an advocate.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
We have already updated our development team to handle this on priority. We will get in touch with you as soon as we get this resolved.
You are our valued user, and we always aim to deliver a great experience.
Regards,
Team Automizely
The worst customer support ever.
Shame on Shiam - he doesn't know this apps features, doesn't understand questions, disappears from chat several times for a long time, after poorly answering my questions witch copy/paste random answers disappears and doesn't answer at all. I were not even able to normally start to use it because of such a horrible customer experience.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.
We value all customer feedback as it helps us identify areas where we can improve our services. We truly apologize for any confusion caused by the responses and the interruptions during the conversation. It's important to us that every customer receives accurate, timely, and right support.
One of our experts will be sending you an email in order to get this checked and sorted for you.
In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com
Not working fully.
Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We are sorry to hear that the app is not working on your end. We want to fix it for you if there is any bug we will definitely check with our development team. Regarding this, one of our support team members sent you an email to fix this for you. We are looking forward to hearing from you over the email.
We are open to any suggestions. We will try our best to provide you with the best experience.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Diese App ist eigentlich nur für Nutzer geeignet die in englischer Sprache kommunizieren. Es lassen sich zwar viele Texte ändern, leider aber nicht alle (z.B. die automatisch generierte Mail an den beworbenen Freund).
Grundsätzlich finde ich die App gut, bin aber sehr enttäuscht das sich solch einfache Dinge nicht ändern lassen.
Poor execution. Discount not activated til checkout, so even in cart it doesn't show. This makes it confusing for customers, wondering where their discount is. They put a bar at the top of the site that says 'Hey, %NAME% has gifted you a discount coupon! Shop now to get %DISCOUNT% off.' but don't allow you to change the text. If they did this would be good, but it falls short. If you try to use this after reading and don't have a successful affiliate campaign, this is why.
Apologies for the inconvenience caused. We are constantly striving to make your experience better with our application.
I understand you are not happy with the fact that the discount is not activated till checkout and it doesn't show in the cart also.
Your feedback and suggestions have been registered and in case you need any assistance while using the app, please feel free to contact us. We will try our best to ensure that your experience the best customer support.
We are available 24/7. You can always contact us via the live chat option available on your account.
Regards,
Rupam
Team Affiliate Marketing and Referral