Avaliações (1.131)

Classificação geral
4,8
Número por nível de avaliação
  • 91% das avaliações são de 5 estrelas
  • 6% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 1% das avaliações são de 1 estrelas
6 de junho de 2022

Extremely easy to use and the support is amicable. We had a test campaign up and running in a matter of minutes.

Revolution Fabrics
Estados Unidos
3 dias usando o app
21 de abril de 2023

Easy to set up and get started. Received very prompt and friendly customer service through chat. Thanks Prabha!

Allemom
Singapura
3 dias usando o app
10 de agosto de 2023

Jai was very helpful in assisting me with my question. The app seems very intuitive and as easy to set up my campaigns.

Elam Recreation
Estados Unidos
3 dias usando o app
29 de junho de 2023

Fast and friendly service. I was able to setup my account within minutes. Simple program that is ideal for people looking for a fast and easy way to start their referral & affiliate program.

Hale, Inc.
Estados Unidos
3 dias usando o app
12 de fevereiro de 2024

Very helpful so far. New user, but the customer service so far has been great.

JetBoatPilot
Estados Unidos
3 dias usando o app
4 de dezembro de 2023

I suggest, Don't use the APP!!! I lost $499.80 after a Shopify customer made a purchase. I worked with Customer Support and they have yet to fix the issue. One Customer support person said the Shopify Customer referred themself, and as was able to receive the discount code. The Referral History section of the app showed no (0) referrals! Also, no purchase was made to trigger the App to give the discount code.
I.e., I used the Referral Program popup where the Advocate will get 10% off when a referee makes the 1st purchase.
I still have the App installed but deactivated the referral program, in hopes it will be fixed.
According to the AfterShip Affiliates Customer person, "the discount rule totally relies on Shopify's ability, currently, they don’t support excluding specific customers from using the coupon".

Stellar Pyxidis 3D
Estados Unidos
3 meses usando o app
AfterShip deixou uma resposta 5 de dezembro de 2023

Thank you for taking the time to share your feedback with us.

Please accept our sincere apology for the experience you had. This is not the experience we want to provide to our users.

We understand that you faced an issue due to our referral program campaign, which negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.

For this, we are assigning dedicated support for your AfterShip Affiliate account. Please check your inbox, as you will be contacted via email shortly.

Trust us, we work very hard to make our app user-friendly and provide a great support experience.

Regards,
Team AfterShip.

22 de fevereiro de 2023

So far very happy with the review app and they have amazing customer service! I also tried the referral app and so far I am very happy.

💕Jessiz Boutique💕
Estados Unidos
3 dias usando o app
25 de dezembro de 2024

great. thank you.

Beauty Bitch
Reino Unido
1 minuto usando o app
1 de março de 2022

This app used to be simple and did what it needed to do even at the free version, but as I was trying to add more affiliates after a change was made in the app I can't use it anymore. I can't add any new affiliates because there's literally no way to generate a code for them. The button to generate a code is gone and the only option there is to send an invite email, but when the email is sent there's nothing that happens and there's no button in the email for the affiliate to join or generate a code. I've wasted a lot of time trying to fix this and contact support. The support is also very slow to non-existent. I've had the app for over half a year and the contact support button has never done anything. I've tried to reach out through email on the Shopify side of things and also by emailing them. I didn't get a response. I've ultimately lost sales so I'll be using a different app.

Ghostn
Estados Unidos
2 meses usando o app
AfterShip deixou uma resposta 2 de março de 2022

Apologies for the inconvenience caused. We are constantly striving to make your experience better with our application.

I understand you are not unable to use the app. The button to generate a code is gone and the only option there is to send an invite email, but when the email is sent there's nothing that happens and there's no button in the email for the affiliate to join or generate a code.

I can see that you are also not happy with the customer service support.

Your feedback and suggestion have been registered and in case you need any assistance while using the app, please feel free to contact us. We will try our best to ensure that your experience the best customer support.

We are available 24/7. You can always contact us via the live chat option available on your account.

Regards,
Rupam
Team Affiliate Marketing and Referral

6 de setembro de 2024

Good one

EASY COOK
Emirados Árabes Unidos
15 minutos usando o app