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While the support chat feature is nice and the agents helpful, I found most of the options for this app limited. You are unable to customize the pop up to change the content requests. I cannot email my subscribers a marketing email unless I'm willing to pay $95 a month, a service that Shopify currently offers for free.
I am sorry to know that you are unable to customize the pop-up to change the content requests and found most of the options to be limited in the app.
We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
I can see that you are also not happy that you have to pay $95 a month to email your subscribers.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Rupam
Team Automizely
It’s okay. I wish the pop ups didn’t have your brand in the bottom. Wish this could be something you guys update.
Thank you for your review. The option to remove our branding "Powered by Automizely" is already available on your account. We have updated the settings on your account and the option will be visible now. (Please refresh the page once to see the changes)
I hope this will make your experience a 5 star one. Eagerly waiting to see the update on the rating as well.
In case if you have any other query do reach out to the chat team via the chat option on the bottom right corner of your Automizely account. We are available 24 X 7.
Kind regards,
Mudit
JE l'utilise pour les formations en ligne pour faire de la publicité et lancer des campagnes d'emailling
Bonjour!
Tout d'abord, merci d'avoir pris le temps de laisser un feedback. Nous vous sommes reconnaissants d'utiliser notre produit.
Que pouvons-nous faire pour vous offrir une expérience 5-étoiles?
Nous vous avons envoyé un e-mail, y répondre et nous indiquer ce que nous pouvons faire pour nous améliorer. Nous apprécierions vos inputs, ils nous aident à affiner les fonctionnalités d'Automizely pour mieux répondre à vos besoins marketing.
Nous serions heureux de saisir chaque occasion pour améliorer notre produit et vous offrir la meilleure expérience.
recently downloaded the app haven't noticed the results of the app yet but so far so good, one thing I dislike is the fact that your email address isn't verified unless you buy a domain email and the fact that test emails take forever to send out.
Thank you for your review.
We are glad to know that you are exploring our app. It is our constant endeavor to delight our users. In case you need any assistance while using the app, please feel free to contact us.
Also, your feedback about email addresses isn't being verified unless you buy a domain email and the delay in sending the test emails has been registered.
We will try our best to ensure that you experience the best customer service. We are available 24/7. You can always contact us via the live chat option available on your account.
Regards,
Rupam
Team Automizely
It's fine so far. It would be better to request a review after the customer has been able to use and maneuver around the app for some time first.
Thanks for your feedback. I am glad to know that you are exploring our app, and I am sure you will find it useful. It is absolutely fine if you choose to take some time before you review our app. As a part of the chat handling process, we are always eager to know what our merchants think of our products and services. It is our constant endeavor to delight our users. In case you need any assistance while using the app, please feel free to contact us.
We are available 24/7. You can always contact us via the live chat option available on your account.
Regards,
Nitish Kumar
Team Automizely
I really love this app so far! It's just what I need for email
marketing and it makes it easy for me. Plus the other apps integrated
within it add different amazing tweaks to my website that I didn't
think I needed until now! Unfortunately, I can't give it a full 5
stars ONLY BECAUSE my pop-up isn't syncing with my subscriber list
and my gift emails aren't being sent for some reason. There's also a
limitation of fonts you can use and that differs for whatever element
you're editing. I like all of my text and color schemes to be in
sync; because that's how your brand is supposed to be. From the
website to the emails and pop-ups; everything needs to be in sync for
me. I love that you can use emojis when you're editing, but I don't
like that you can't use them for EVERY editing element. Those two
things are the only issue for me but other than that, this app is
flawless!
App works, but i was a bit disappointed to know that I cant access any of the collected email addresses. All i can do is send them pop ups, not emails (yet, they say). If you're okay with that, this app will work well for you.
This app is great. I made all my pop ups and added a bar. The web push doesn't seem to work but I think it is still in beta. Pretty awesome for something still in beta if true.
Hello,
Thank you for the feedback. Please let me know under which section are you facing issue for web push(Data Report, campaign, welcome notification). You need to have the option enabled in order for it to work.
Thanks
Team AfterShip
I used this app for pop ups, I really like the customer service, I would like more services added to the free format.
I love the app but I cant see the peoples emails when they subscribe.. ithink that part is very confusing. other then that it is great