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i used this app for 5 years. It was pretty good from 2020-2023 but then they fell completely off. emails don't get delivered, they freeze your account for no reason making it so that you can't send emails at all. I had an organic email list of 16,000 people and i was constantly blocked from sending emails even when i have a quality email list. customer service is terrible. they also kept overcharging me by upgrading my plan without my consent!! they did this SEVERAL times. do not use this app
Hello Angels Only Team,
Thank you for your long-term support over the past five years and for sharing this feedback. We take these concerns seriously and would like to provide clarity on the points you've raised:
Email Delivery & Account Status: We understand how frustrating delivery issues can be. Typically, delivery failures and account freezes occur due to an impacted sending domain reputation. This is influenced by factors such as email content, sending frequency, and recipient interaction. When these metrics decline, providers like Google may block the emails to protect users; this is a standard industry protocol and not a direct block by AfterShip.
Billing & Plan Upgrades: Regarding the overcharging, we would like to conduct a further review of your account. Please note that plan upgrades cannot be initiated automatically by our system, so we need to investigate how these changes occurred.
Customer Support: We were concerned to hear about your experience with our team. However, we could not find any recent interaction with support under your account details. We would appreciate more context or a ticket number so we can look into this further.
We have sent out an email to discuss this further or alternatively you reach out to us directly so we can resolve these issues.
Regards,
Team AfterShip
Very helpful and thorough.
Muy buena aplicación, una gran ayuda para elaborar mis campañas de marketing
They have the best customer support I have ever experienced. Really kind and helpful assitance.
Me gusta mucho la app, fácil, intuitiva y un inmejorable servicio de atención al cliente.
tienen un excelente soporte, no he tenido problemas con su aplicacion
Herramienta de gran utilidad y la atencion es muy buena.!
Quiero destacar el excelente soporte que he recibido de Automizely. Su equipo de atención al cliente ha sido excepcional en cada interacción. Siempre están dispuestos a escuchar mis preguntas y resolver cualquier problema que pueda surgir. Su respuesta es rápida y eficiente, brindando soluciones claras y detalladas. Me siento respaldado en todo momento y confiado de que puedo contar con ellos para cualquier consulta o asistencia que necesite. El soporte de Automizely es realmente ejemplar y demuestra su compromiso con la satisfacción del cliente.
Es una aplicación muy intutitiva pero en el momento que he tenido una duda, me han atendido en el momento. El chico que me ha atendido Jai, me ha resuelto todo enseguida.
Works as advertised, been using it for quite a while now in 2 stores and the result and features is pretty good
