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Es sencilla de usar y ofrece un montón de opciones para personalizar las plantillas de correo electrónico así como los popups. Además el servicio de atención al cliente es rápido y muy resolutivo.
great assistance! thank you for helping me so much! grat app! love it! will use it as soon as possible!
Extremely complicated and time consuming to setup and to remove.
Hello Vintage Team,
We are sorry to hear that you found our app complicated and took time to set-up and we certainly would want to hear your feedback about where we can improve.
From our records, you have tried our Free version of the Email app for about 10 minutes post which you uninstalled it from your store. Our app has a basic set-up & onboarding checklist which is quite user friendly and which is the first thing recommended when you install it for the first time.
You also reached out to our support team regarding an account deletion request where we promptly shared the necessary steps to proceed however, we did not receive any further response, and the chat session was subsequently closed.
We appreciate an honest feedback which helps us improve our app and services, however we feel that a 10minutes of trying out a Free plan is not sufficient time to get to know the product.
Our commitment remains focused on delivering a seamless and reliable experience for all merchants using our platform. We continuously monitor our email and SMS services to ensure consistent performance and maintain high service standards for merchants utilizing our solutions for email marketing.
We would be pleased to arrange a personalized demo with our product experts to provide deeper insight into our features and services and to help reassess your experience with our platform.
Thank you for taking the time to share your valuable feedback.
Regards,
Harsh Saxena
Team AfterShip
I had a great experience with AfterShip’s customer support. The team responded promptly, communicated clearly, and handled my request with patience and professionalism. They followed through and successfully resolved the issue. Truly appreciate the efficient and friendly service.
Tuve un problema y me lo resolvieron de la manera más rápida y profesional posible. La aplicación funciona perfectamente. Muy recomendable.
I'd give it a zero, but clearly not an option. They charge for a "seat". Fine- not the biggest of deals, however canceling is a nightmare and chat support ridiculous. Very unresponsive and of course when I asked how I could cancel- they went radio-silent.
Hello Chicken Pound Team,
Thank you for sharing your feedback. We would like to apologize for the inconvenience caused and this is certainly not the experience we strive to provide to our end users.
We have checked and confirmed that the plan for the member’s seat was cancelled. This plan was active on the account for a long time, and it was not cancelled along with the other paid plans, which is the reason the account was billed for the member’s seat. We will make sure that going forward there will not be any recurring billing for the member’s seat.
We will also make sure that feedback is shared with the team about your experience with the support team and we will try to improve our processes.
Please feel free to contact is for any issues going forward at support+marketing@aftership.com or use the chat option from the application dashboard.
Regards,
Team AfterShip
Very helpful and thorough.
I paid for Aftership’s premium plan with the expectation of receiving a reliable service, but I was immediately let down. Once I upgraded, my account was suspended and I was unable to send a single email. Despite paying for this service, I found that Aftership provided no actual support—just automated responses from a bot with no option to reach a real person.
They took my money but failed to deliver any service, and now I’m left without any real help.
Beware—there’s a very real risk that you’ll pay for the service and find your account suspended with no human support to resolve it. I strongly advise everyone to be cautious before trusting Aftership with your business.
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. This is certainly not the experience we aim to provide to our users. You are a valued customer, and we always strive to deliver a high-quality service. We are genuinely disappointed to hear that we did not meet your expectations.
Upon reviewing your account, we discovered that the suspension was due to a high bounce rate and low domain reputation reported by Gmail. These issues forced us to temporarily suspend services to your store as a precautionary measure. One of our support team members has already reached out to you via email with further clarification on the matter, and we look forward to hearing from you to resolve this.
We sincerely regret any inconvenience this has caused, and we are open to any suggestions you may have. Our goal is to provide the best possible experience, and we are committed to addressing any concerns you have moving forward.
Please feel free to contact us anytime via live chat in your account or email us at support@aftership.com for assistance.
Best regards,
Team AfterShip
They have the best customer support I have ever experienced. Really kind and helpful assitance.
Excelente aplicación, tiene mas de lo que esperaba! Cada producto puede tener su opinion y además mostrar comentarios destacados en mi pagina principal.
Además que se pueden exportar comentarios de otras fuentes!
Increible herramienta
