Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 89 % arvioista on 5 tähteä
  • 8 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 1 % arvioista on 1 tähteä
27. elokuu 2021

The ap has changed after all my years with them. Suddenly and without warning, they limited my services severely, apparently to charge me more. Time to move on.

Joy of London Jewels
Yhdysvallat
Yli vuosi sovelluksen käyttöä
AfterShip & Automizely vastasi 27. elokuu 2021

Thank you for sharing your feedback with us.

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team Automizely

Muokattu 9. maaliskuu 2023

Hi , I contact with customer servise but still not get any answer. I have technical issue and not able to login my app , can you check please ASAP please. Thank you

TOMELL Watches
Yhdistynyt kuningaskunta
Melkein 2 vuotta sovelluksen käyttöä
Muokattu 22. marraskuu 2021

DOES NOT WORK WITH OUTLOOK. If using Outlook go with ANOTHER APP. The email Marketing Part is terrible to use, anytime Customer Service is quick to respond to a chat but more concerned about closing the case than resolving problems. There system is so buggy and every time I've had issues I'll have to start it over again from the beginning with each new person. Big times waster just trying to get each email set up. It's also very restrictive and never looks like how you designed it in composer

Kissan International
Kanada
Vuosi sovelluksen käyttöä
AfterShip & Automizely vastasi 24. syyskuu 2021

We are sorry to know that the app is not working for you as expected; as
all the button links sent out on emails are broken.

We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application.

We will try our best to ensure that you experience the best customer support.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com

Regards,
Rupam
Team Automizely

3. lokakuu 2021

I can't trust a provider who can not keep their words. Our free trail should be ended until December 21st, 2021. But suddenly they change it to October 15th , 2021. I never had an app change their subscription rules as they wish.
How can I trust them if paid subscription? Will they cut me off again in the middle of my subscription?
I have contacted their support and send him a screen shot (prove) that our subscription will be ended at December 2021. But the support agent offer me a one month extension of free trial. This is so weird that they can't keep THEIR OWN PROMISE to their client on their own offer.
I was going to subscribe with paid option later on December, but looking on their current behaviors, I prefer to choose other honest provider.

lavanilla
Indonesia
10 kuukautta sovelluksen käyttöä
AfterShip & Automizely vastasi 3. lokakuu 2021

Thank you for your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We have gone through the chat transcripts and found that you are concerned about the email quota that was promised till December. Please note that we have introduced different plans for sending the email to a certain contact limit.

However, we have forwarded your request to our team. Our team will contact you via email shortly to assist you.

We believe in transparency and customer satisfaction is always the number one priority for us, hence we would like to take another opportunity to live up to your expectations.

We appreciate your understanding in regard to this matter and regret the inconvenience caused to you.

Regards,
Riyaz Ansari
Team Automizely

Muokattu 5. tammikuu 2022

******THEY HAVE FORCED ME TO CHANGE THE REVIEW!***** The app is fine for a basic store with couple of hundred subscribers but you can not trust this app! They launch new features without testing which can be very damaging for your brand which has happened to us. They launched a new feature in newsletter where the email will show the last viewed items to subscribers but instead it did not show anything and showed some code in the email. The email was sent to over 8000 people so you can imagine the debacle. When I contacted customer support, the guy first said its browser issue and then said forward me the email you recieved. I forwarded him the email and he said he can see everything in correct format. I asked him to take a screenshot of what he received and he said he can't do that which was surprising. I kept pushing him to send me screenshot and finally he sent me a screenshot of the top banner which did not show anything. After that he said, problem is more complex and he has forwarded it to the other department which basically means he lied about what he received in email! Since then, I haven't heard from them. Imaging how its ruined our brand with this amateur app. A word of advice, go for a more reputed app which you can trust and have reliable customer support if you want to grow you busniess.

Decorfaure
Australia
Yli vuosi sovelluksen käyttöä
Muokattu 25. heinäkuu 2021

Giving this app one star because it constantly freezes up on me causing me to have to start from the beginning each time. When I reached out, they told me the basics "clear your catche" "make sure you're connected to a high speed service" etc.... None of those things worked. Every other app attached to my site works perfectly fine so no its not connection issues. I didn't really like how they didn't ever resolve my issue. Other then that, the app is a good/decent app for sending out emails, pop ups, etc... this is just my experience, everyone might not have the same. adding onto this review as I am continuing to experience inconveniences with this app. 1.) I had "Powered By Automizely" removed from my pop up about 6 months ago and is suddenly appeared again. When asked to remove I was told it may not be able to be removed bc I have a free shopify plan?? which I don't, and makes no sense considering it was removed previously. 2.) Right after that issue, I go to send a newsletter out and its telling me I can ONLY send to 300 contacts because they need to verify that I am not a spammer? I was told I would have to wait 12-24 hrs. This is such an inconvenience considering as a business I must send out newsletters in a timely manner. I am searching for a new newsletter app that I can switch over to because I am finally fed up with the issues I keep having

MountMariah
Yhdysvallat
6 kuukautta sovelluksen käyttöä
AfterShip & Automizely vastasi 31. toukokuu 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we are committed to provide the best support at all times. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.

We regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team Automizely

29. marraskuu 2021

This is a joke not an app( stuff+ management), the stuff and after back and forth emails for more then 4days, sent me am email simply telling that they figured it out and it was my emails’s fault .

FASHION SQUID
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
AfterShip & Automizely vastasi 29. marraskuu 2021

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.

We regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team Automizely

2. heinäkuu 2022

I don't understand how they managed to get so many good reviews, the after-sales support is just awful!

MAXLOLI
Yhdistynyt kuningaskunta
2 päivää sovelluksen käyttöä
AfterShip & Automizely vastasi 4. heinäkuu 2022

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.

We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.

We regret the inconvenience caused to you.

Regards,
Neha Karadi
Team Automizely

2. helmikuu 2020

I used Social proof not working in website useless app going to remove it , i dnt know people are saying its good app

PARASNATH
Intia
Melkein 3 vuotta sovelluksen käyttöä
AfterShip & Automizely vastasi 4. maaliskuu 2020

Hello,
We tried to contact you on your email to address your queries. Please let us know if the issue got fixed and help us receive a good rating. Awaiting your response.
Thanks
Team AfterShip

Muokattu 3. elokuu 2021

I have my contacts move from another email marketing and have been verified by another App, unfortunately when i send they told me my emails listing contain spam but did not review further as some engine will stop the emails bounced and suppress it but for them, i have no idea. i asked for 3 days and they not response and each time different agent response i have to repeat few times the same issues as my account is suspended! Horrible service.

var deals
Singapore
4 kuukautta sovelluksen käyttöä