Automizely Email Marketing,SMS , 5 879 arvostelua
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Tricked me into upgrading plan and then after the feature is not avaialable refused to refund!
Everything is so complicated in the aftership apps suite and support is probably AI chatbots
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We understand that our app didn’t meet your expectations and we are continuously working to improve the application hence you will notice other enhanced features soon. Also, we've processed the refund from our end.
You are our valued user and we always aim to deliver a great experience. One of our experts has sent an email to you so that we can connect over the screen share meeting to help you further.
Again, we regret the inconvenience caused to you.
Regards,
Team AfterShip
Email popup board remove
Thank you for sharing your feedback with us.
Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We understand that you are facing concern with branding removal, however we've already removed the branding for you.
One of our experts has sent an email to you so that we can connect over the screen share meeting to double check the concern and fix it on priority.
You are really valuable to us and your satisfaction is our utmost priority.
Again, we regret the inconvenience caused to you.
At first this app seem great but 2 weeks later and I can’t even get in the app.
I’ve tried multiple different browsers, cleared cookies and caches and still nothing. Customer service takes forever to respond. Can’t access anything. And 1st time you ask for help they’re quick to help so they can force you to leave a good review.
Don’t do it, def find you another app cause I Definitely will be looking for a better app.
I uninstalled the app within the USAGE trial period.
I was still billed regardless
Wouldnt recommend at all
We apologize for the inconvenience caused regarding the billing charges.
We received your query on 22-Aug-23 and initiated the refund along with a confirmation email for the refund on the same day.
We would love to set up a call to understand any feedback or challenges you faced while using the app and hopefully clear any doubts you may have.
Looking forward to hearing from you!
Regards,
Team Automizely
Unable to send newsletters as the app has errors. The product does not work. Very disappointed. Slow support, did nothing about the issue. Moreover, you have to use YOUR own email for sending the newsletters - you are not provided with a free SMTP server. Basically, you are paying money just for the interface rather than the actual sending of newsletters. Yet, you are charged on the basis of the total number of customers on your store - just to use their interface rather than an email sending service.
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
You are our valued user, and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.
We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
Also, one of our Automizely experts has sent an email to you so that we can connect over the screen share meeting to fix it in one go.
Regards,
Team Automizely
Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....
Dear user,
We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately.
We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern.
We're afraid that you could not find the option to contact us but it's easy to reach out to us and you can also write us at support@aftership.com. Our. support will assist you right after that. You can also log in to your admin account and initiate the chat with us easily. I am following up with you on this very closely and will fix your concern as soon as it can be.
Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.
Huge bad app, overcharge me $89 and $119. email sender never set up for me , no one help for real things , always wrong things , very bad app , please dont use this at all
Thank you for sharing your feedback with us.
I apologize for the inconvenience caused regarding the sender's email verification and billing charges.
As you said that you didn't use the features, I verified that we had already taken steps toward a refund for the previous two months, waiting for your confirmation. However, I'm sending a mail with the steps in regard to verifying the sender's email. We kindly ask that you let us know your availability to fix the problem.
Since you are a valued customer, we constantly strive to provide a wonderful experience. Knowing that our service fell short of your expectations makes us very sad.
Looking forward to hear from you.
Regards,
Team Automizely
THE WORST NIGHTMARE EVER!!! I THOUGH THERE IS A WORSE APP MORE THAN SMSPUMB UNTIL I USED THIS APP, ALL THESE GUYS ARE SCAMMERS
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
We regret the inconvenience caused to you.
Regards,
Team AfterShip
Absolutely Horrible App I signed on for $11 monthly but it is so hard to set it up kept asking me to subscribe to $179 a month package. Keep your money don't sign on
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
You are our valued user, and we always aim to deliver a great experience. We are very disappointed to know that it is keep asking you to subscribe to $179 plan.
We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
Also, one of our Automizely experts has sent an email to you so that we can connect over the screen share meeting to fix it in one go.
Regards,
Team Automizely
I used Social proof not working in website useless app going to remove it , i dnt know people are saying its good app
Hello,
We tried to contact you on your email to address your queries. Please let us know if the issue got fixed and help us receive a good rating. Awaiting your response.
Thanks
Team AfterShip