Arvostelut (2 267)
Tarkenna
-
Luokituksen mukaan
I really want to give this more star's but I think there is something wrong with. it. On my most recent campaign I had over 8k Subscribers yet I got 0 clicks on the push notifications. I have sent over 24k emails with Automizely and my click rate is lower than .5%. I Installed another App which only has 300 subscribers and I got 25 clicks running the first campaign. I LOVE Aftership Returns Center & Tracking, but this app needs more work.
Really disappointed with this app, it pushes features and notifications automatically. Even the basic functions do not function at all. It seems that they are aiming for everything and achieving nothing.
Hello,
Thank you for your feedback. Our app is designed in such a way that you have the option to disable the features that you do not want to be published. Please help me understand where exactly are you facing trouble and I will be more than happy to help.
Thanks
Team AfterShip
Trying to connect store.. www.shopwishi.myshopify.com Needs help to connect store... .... ... .... ..
Thank you for your review.
Please reach out to customer support available 24X7. We will be happy to assist you with your store connection.
Regard's
Sumit
Not only is the app brilliant, tons of features to help effectively market your business but the support is also top notch. Edit: Dropping to 3 stars after some usage the app is very glitchy. Emails don't send, pop ups don't work and work randomly, customers discount codes not working. Support used to be good, now its just "I need time to look into this" and you never hear anything back, nor are problems fixed
It might work for many people, but for us it simply did not and their customers support was not helpful. It's ok considering the app is free, but we prefer to spend a few dollars every month for something that works and peace of mind
We sincerely apologize for the inconvenience.
We have already highlighted the issue to our specialists. We will try our best to fix this and assist you with anything that you need while finding your way around the app.
We might be able to change your mind and have you as our valued customer for a long time.
Our 24/7 live chat customer support is just a click away.
Regards,
Nitish
Team Automizely
Sayden was very helpful. I only gave the app a 2 star since I just downloaded it and have not had any experience. It did come highly recommended and I am anxious to try it.
Hello,
Thank you for your feedback. Please let us know if you are through with your testing and are good with the app. Please highlight any issues that we would love to address.
Thanks
Team AfterShip
All your emails and texts now have to be reviewed by them before sending. It took one of my campaigns 3+ hours to be approved. By that time my sale was over when it went out to my customers. You can't send out a last minute newsletter anymore. Support had no sense of urgency to get my campaign reviewed asap. Also no resolution of crediting back for those emails that were wasted.
Thank you for sharing your feedback with us.
First of all please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
For email content review, we would like to inform you that, as per the latest GDPR guidelines, the content of emails sent to customers must be reviewed first and then sent.
Please be rest assured the review will be done at the same time and emails will be sent if the content is right.
It will not delay any of your campaigns.
Also, for your wasted emails, one of our Automizely expert has sent an email to you so that we can resolve that issue for you.
Regards,
Team Automizely
This won't let me use a gmail address as a business email. My business uses a gmail account...
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
The reason we require a paid or unique email domain for verification is to ensure the authenticity and credibility of business communications. Free email services like Gmail are commonly used by individuals for personal purposes, and they can be easily created without much verification of the user's identity.
On the other hand, a paid or unique email domain (e.g., yourbusiness.com) typically demonstrates that the email is tied to an actual business, offering greater trust and security for customers and partners.
We're in touch with you over an email to help you with the best solution and we certainly look forward to earning back your trust back in our platform with our support.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
The service today was horrible. I asked very direct questions and all I got back was, you can do that. It wasn't until I said that their service was terrible did they FINALLY give me a direct answer to a direct question
Does a lot but not enough control - for example I'd like to add a disclaimer line about the offer code in the pop-up saying it's only valid on certain things, but there's not option to add extra text. But most annoyingly of all it's started popping up the browser permission ask for all customers saying 'this site would like to send you notifications' and there's doesn't seem to be any way to stop it doing this!!
Thank you for your suggestion. We have conveyed the same to the implementation team and we will share an update soon.
