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Be warned. We are in a mess right now because this App does not offer privacy safety for incoming emails and we had 3000 unauthorized emails into our database that we had to delete one by one. When we asked Automizely Email to assist, they only could say, "you have been disconnected" even though there has been some sort of computer breach as we are still getting emails through the PopUp that we used from this company into Shopify. I would not recommend.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you’ve experienced. We take user privacy and data security very seriously, and we are deeply sorry for the unauthorized emails that entered your database.
We need some information to check the issue further and one of our support team members sent you an email to fix this for you. We are looking forward to hearing from you over the email.
We want to assure you that your privacy and security are our top priorities. We would appreciate the opportunity to connect with you directly to gather more information about your experience and work towards a resolution.
We are open to any suggestions. We will try our best to provide you with the best experience.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Tricked me into upgrading plan and then after the feature is not avaialable refused to refund!
Everything is so complicated in the aftership apps suite and support is probably AI chatbots
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We understand that our app didn’t meet your expectations and we are continuously working to improve the application hence you will notice other enhanced features soon. Also, we've processed the refund from our end.
You are our valued user and we always aim to deliver a great experience. One of our experts has sent an email to you so that we can connect over the screen share meeting to help you further.
Again, we regret the inconvenience caused to you.
Regards,
Team AfterShip
I'm giving this a star for one reason which is a big deal. When anybody subscribes to your email, they automatically send a welcome email to the subscriber using their email, which means, if the subscriber tries to respond to that email, they would be the one to receive the email (this makes you lose your customers to them). This is totally wrong and seems like a scam. I have been asking them to assist with changing the sender's email from their's to my company's email but they refused to assist. They give you the run around till you give up.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority.
I understand you are concerned about changing the sender's email to your company's email. We will try our best to assist you on the same.
We will try our best to ensure that your experience the best customer support. We are available 24 X 7. You can always contact us via the live chat option available on your account or email us at support@automizely.com
Hope we resolve this for you as per your expectations and continue to provide you nothing but the best.
Regards,
Rupam
Team Automizely
It has serious technical glitz. if customer opens newsletter from Microsoft outlook or windows default mail apps then it gives the wrong link and shows error message and does not reach the product page. I had contacted them several times they simply said their apps does not work properly with Microsoft outlook. As all we understand that Microsoft outlook is widely used application to open an email and that’s where they are limited to. VERY STUPID INDEED
We are disappointed to know that you did not have the best experience using our app.
I can see that you are not happy with the fact that when newsletters are opened from Microsoft Outlook or Windows default mail apps, then it gives the wrong link, shows an error message, and does not reach the product page. We apologize for the inconvenience this has caused.
Your feedback has been registered and forwarded to the concerned department. We are continuously aiming to improve the application and work upon the suggestions given to us.
I apologize for the inconvenience caused to you and appreciate your understanding in regard to this matter.
Regards,
Rupam Sarma Tamuli
Team Automizely
Hi , I contact with customer servise but still not get any answer. I have technical issue and not able to login my app , can you check please ASAP please. Thank you
The ap has changed after all my years with them. Suddenly and without warning, they limited my services severely, apparently to charge me more. Time to move on.
Thank you for sharing your feedback with us.
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
Terrible app. Took 4 days to send an email to 700 subscribers. This app also makes there collection of subscriber data impossible to import into shopify. So if you don’t pay for the app you loose your subscribers.
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.
We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
Also, one of our Automizely expert has sent an email to you so that we can connect over the screen share meeting to fix it in one go.
Regards,
Ankush Kumar
Team Automizely
I have had the worst experience with this team for the past 2 weeks.
They've been stalling me on the import customers through CSV.
They made me feel like i was doing something wrong when the app is not working properly!!!
And we have been with over 50 e-mails and chats back and forth, with them always saying the file was not good - and also requiring fields like birthdates and phone numbers (which you need to invent) and even so, file does not upload. TERRIBLE EXPERIENCE EVER!!! Especially because they put the fault on the file you're trying to upload and make you feel like you're the stupid one. Very bad experience and lost 2 weeks
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
Unprofessional and incapable support resulting in only being able of using a few of the advertised features.
Currently looking for an alternative.
The app was ok at first and it was free. However, its no longer free. It has limitations. First they wipe clean your email list and only use new subscribers. Secondly, the app is not worth the money when there are new and free options there. Its like they first come out as free and than they hit you with limits. Anyways, beware ITS NOT FREE!!!!
Thank you for sharing your valuable feedback.
We apologise for the inconvenience, we have gone through the chat transcripts and we have forwarded your request to our team.
Our team will contact you via email shortly to assist you. We believe in transparency and customer satisfaction is always the number one priority for us,
Regards,
Riyaz
Automizely Team