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The app works seamlessly and customer service was very quick to remove Automizely branding, but I am pretty horrified by how rude my service rep was in trying to get me to leave a review. He said, "I helped you. write the review now" immediately after I agreed to write it in the morning as it is late at night for me. He even deleted that message after the fact and lied about saying it, which is dishonest and very concerning. Ultimately I think this is Automizely's problem as opposed to the individual agent, considering apps place an unfair amount of pressure on their support employees to get reviews for their work.
It is unfortunate to know about your experience in the recent interaction with our support service. However, this is certainly not what we want our users to go through. Please accept my apology for the experience you had.
Trust, we only want to know the suggestions and recommendations by asking for a review to understand the requirements of our users so that we can meet their expectations and provide an engaging experience. But here the support agent failed miserably in respecting your time and deviated from meeting the service standards and protocols that must be adhered to at all times.
I appreciate your time for giving us your sincere and constructive feedback and would like to thank you for bringing this to our attention. Your feedback for customer service has been duly registered and will use this feedback to ensure that this does not happen again.
Once again, I apologise on our team’s behalf and look forward to serving you better next time.
Regards,
Neelima Aggarwal
Team Automizely
The support was so helpful. Love this app. I highly recommend it as it is a new user-friendly. Every time I encountered an issue, support was there to help me.
eu gostei muito de usar o aplicativo, esta ajudando em minhas vendas, nao param de crescer, vocês são muito bons!
Just started using this app, and I liked it before installing after I saw it is made by aftership. So, far it's doing a great job and I have no complaints.
Undoubtedly the app I needed, the most complete I've tried, easy to configure and working in less than 2 minutes. Highly recommended for everyone who is starting with your store or simply want to automate it. Don't miss up...
This app is an all in one for my store, I love the features it provides very beneficial I would definitely recommend using. Oh and customer service team is excellent.
Very quick response and helped resolved my problem very fast. Thanks! No other issues at this time..
Hi , I contact with customer servise but still not get any answer. I have technical issue and not able to login my app , can you check please ASAP please. Thank you
Customer service was QUICK and very helpful! I have just started with the app but already enjoy it and there are so many features!
Good app, really nice and fast support ! Free plan are totally worth-it I will recommend to my friends.
Thank you so much.