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Free offers that don't exist. Lies to their professional customers!
Thank you for your feedback regarding the feature that is only available in our paid plan. We appreciate your input and understand your frustration.
We strive to provide the best possible experience for all our users, including those on the free plan. While some advanced features are reserved for our paid subscribers, we value your feedback and will consider it as we continue to improve our services.
If you have any other suggestions or feedback, please feel free to share them with us. We want to ensure that all our users have a positive experience with our platform.
Thank you for being a part of our community.
Quite possibly the worst customer assistance I've ever experienced - the responses I received are completely irrellevant and none of my website visitors have received their welcome emails from the pop up. I'm giving up on this app.
Hello,
It is unfortunate to see that you have a bad experience with the app. The pop up for the emails has to be enabled first. Please help me receive the details as I cannot check the Account for you.
Thanks
Team AfterShip
IF YOU DO NOT OWN A CUSTOM DOMAIN WITH EMAIL YOU CANNOT USE THIS APPLICATION. Also, awful uninformed customer service.
This app seemed to be great and after hours of setting it up. Then when going to publish and enable the features, I'm met with the inability to use the GMail I set up for the store. THEY DO NOT ALLOW THE USE OF FREE EMAIL CLIENTS. I tried to inquire more about this and the virtual assistant tried to tell me that (somewhere in the outerlimits) shopify has provided me an email and domain. I then refer to Shopify's own Help section and screenshot the area where it states "Shopify does not provide email". Even after this the VA tries to imply that somehow I was given an email when I had never purchased a host, domain, or such services via Shopify and the only domain available was the subdomain of the shop created.
This may have been a good product, but they are confused about their own services and what they're offering. You can save money and headaches with almost any other option.
Thanks for your valuable feedback. The sole reason behind not allowing to send emails from free domains is to improve the deliverability of your emails. This also prevents your campaigns from being marked as spam and improve trust amongst subscribers. You can use the default Automizely email address to send emails.
Also, this requirement is limited to send emails only and all other features can be used without the need for a custom domain email ID.
I hope the above helps.
Feel free to write to support at support@automizely.com if you have any further questions.
They bounces tons of emails without no explanation. Bad customer service. They did not help to fix this issue.
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
We regret the inconvenience caused to you.
Regards,
Shahvaz
Team Automizely
I appreciate the service you guys try to provide but the customer services and technical support are far below standard. I was asked a lot of time-consuming questions while non of my problem was resolved quickly.
Also, the app slows down my site a lot. I hope you guy will provide clearer instructions rather than trying to ask a lot of weird questions to make customers not to uninstall.
It is really unfortunate that your expectations on the recent interaction were not met. However, this is certainly not what we want our users to go through.
We are in communication with all support members involved and would definitely brainstorm to see how things could have been handled differently.
You are our valued user and we are committed to provide the best user support at all times. Your feedback has been duly noted and will be passed on to the developer team.
We regret the inconvenience caused to you.
Regards,
Nitish Kumar
Team Automizely
I used the app to set up opt in them using Automizely conversion with Black Friday theme, with a count down to November 29th. It worked fine on laptop. Only a day later, and $15 lost in ads later, I found that the popup is showing a count down stuck at 0000 on mobile phones. This means 60% of my customers saw the first thing on my page, a counter asking them to opt in for a Black Friday discount of 30% with 0000 time left to sign up.
When I shared this with support, the response was "Please contact courier or shipper directly." Not sure what's the relation but bottom line, response is not useful.
I also used sending messages feature and scheduled one to send tomorrow. I wanted to open and edit but the only available features are delete and create a new one. What is scheduled cannot be edited..
I also now discovered that I wasn't getting any subscribers given the good traffic and discounts. Now I discovered that the nice BlackFriday popup of automizely not only has a faulty count down on mobile, it also does not allow typing in the email field neither on mobile or desktop or anywhere!!....a huge waste hard earned money and time.
I also had no reliable response from the team regarding either issues for weeks, except an email asking for my Aftership ID.
it doesn't sync with your Shopify customers. and you can't add another email to set as the sender's email.
Hello,
Thank you for the suggestion. The features that you have requested are in pipeline and are expected to get launched by June.
Thanks
Team AfterShip
This app should be banned from Shopify. They will blackmail you. They will promise to fix the issue then ask for a good review. After you place a good review for them, they will leave you in the dark. This app gave me so much pain and headaches. They just cant fix a simple error message. Beware of this app.
Hello,
We are extremely sorry that your experience with Automizely wasn't as per your expectations. The last we want is to let our customers down.
However, the problem you've witnessed is now fixed.
Request you to check that once and let us know if the problem persists.
We hope you'll give us a chance to make this work for you.
Thank you.
Bad service.
Support 0
They provide a free service but they suspend your account for no reason. Don't install this app
It is really unfortunate to know that your expectations were not met in the recent interaction with us. However, this is not the experience we want to provide to our users.
You are our valued user and we are committed to providing the best support at all times. However, please understand that sending emails to the purchased list is ‘not allowed’. It will affect your domain and will also cause a high spam rate.
We sincerely apologize for the inconvenience this may have caused and we appreciate your understanding in this matter.
Regards,
Neelima Aggarwal
Team Automizely
If a customer accidentally exits the signup popup box they can't get it back, therefore denying me an email address and them a discount. I contacted support and they told me once that box is gone you can't get it back. I'm going to have to find something else.
Thank you for the valuable feedback. Our development team is working on the feature.
We will notify you once the fix is deployed.
Kind regards,
Sumit