レビュー (6,410)

総合評価
4.8
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の7%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2025年3月25日

Great way to reach out to all of your customers and keep them updated and interested in your business and encourage them to buy more !

Caterline
イギリス
アプリの使用期間:3年以上
2025年3月28日

I'd give it a zero, but clearly not an option. They charge for a "seat". Fine- not the biggest of deals, however canceling is a nightmare and chat support ridiculous. Very unresponsive and of course when I asked how I could cancel- they went radio-silent.

The Chicken Pound
アメリカ合衆国
アプリの使用期間:3ヶ月
AfterShipが返信しました 2025年4月1日

Hello Chicken Pound Team,

Thank you for sharing your feedback. We would like to apologize for the inconvenience caused and this is certainly not the experience we strive to provide to our end users.

We have checked and confirmed that the plan for the member’s seat was cancelled. This plan was active on the account for a long time, and it was not cancelled along with the other paid plans, which is the reason the account was billed for the member’s seat. We will make sure that going forward there will not be any recurring billing for the member’s seat.

We will also make sure that feedback is shared with the team about your experience with the support team and we will try to improve our processes.

Please feel free to contact is for any issues going forward at support+marketing@aftership.com or use the chat option from the application dashboard.

Regards,
Team AfterShip

2025年1月7日

I paid for Aftership’s premium plan with the expectation of receiving a reliable service, but I was immediately let down. Once I upgraded, my account was suspended and I was unable to send a single email. Despite paying for this service, I found that Aftership provided no actual support—just automated responses from a bot with no option to reach a real person.

They took my money but failed to deliver any service, and now I’m left without any real help.

Beware—there’s a very real risk that you’ll pay for the service and find your account suspended with no human support to resolve it. I strongly advise everyone to be cautious before trusting Aftership with your business.

GLAMHALO
中国
アプリの使用期間:2ヶ月
AfterShipが返信しました 2025年1月8日

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. This is certainly not the experience we aim to provide to our users. You are a valued customer, and we always strive to deliver a high-quality service. We are genuinely disappointed to hear that we did not meet your expectations.

Upon reviewing your account, we discovered that the suspension was due to a high bounce rate and low domain reputation reported by Gmail. These issues forced us to temporarily suspend services to your store as a precautionary measure. One of our support team members has already reached out to you via email with further clarification on the matter, and we look forward to hearing from you to resolve this.

We sincerely regret any inconvenience this has caused, and we are open to any suggestions you may have. Our goal is to provide the best possible experience, and we are committed to addressing any concerns you have moving forward.

Please feel free to contact us anytime via live chat in your account or email us at support@aftership.com for assistance.

Best regards,
Team AfterShip

2025年4月2日

Excellent! Helped me to increase my subscribers list, and sales as well.

Lighting Design Online
イギリス
アプリの使用期間:約2ヶ月
2024年12月11日

Account suspended for no reason, now I am unable to send marketing campaigns at the busiest time of the year. Paying over 500 USD/month for this app that I cannot use. Customer service doesn't help and is saying I need to wait for 24 hours. Will be switching to another provider!

Snooze Band
イギリス
アプリの使用期間:約3年
AfterShipが返信しました 2024年12月12日

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

The decision to suspend your campaign was based on reports that your email campaign was marked as spam multiple times. This is an important measure we take to protect both the quality of our platform and the reputation of our users. When customers report an email as spam, it can significantly harm the sender’s reputation and negatively impact deliverability in the future.

We are genuinely sorry to hear that your experience with us didn't meet your expectations, however one of our specialist has guided you and helped you to reactivate the account after some necessary checks.

We certainly are looking forward to earning back your trust back in our platform with our support.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

2025年4月3日

DO NOT RECOMMEND We got charged for 6 months ($1,019.94) of no use after they denied usage and when we asked for a refund they said sorry its not possible.

We also asked for a credit and they said no USER BEWARE!

Vavoom Vodka | Voted Best Vodka Of 2020
アメリカ合衆国
アプリの使用期間:2年以上
AfterShipが返信しました 2025年4月6日

Dear Customer,

Thank you for sharing your feedback.

We can see that on 24-Oct-2024, we had communicated to you that due to the very high bounce rate, your email campaign was suspended and asked to share a few details to help resume the services.
This was same process we followed in August 2024 as well when your email campaign was suspended.

We unfortunately did not get an further response from you on chat or email, nor a request to cancel your subscription.

While your subscription is still active, the subscription charges will continue till the time you cancel the subscription.

We've sent you a follow-up email as well and await your response to discuss further.

Regards
Philips
Team AfterShip

2025年1月22日

Great customer service for the highly customisable product.

Futari Wagyu
オーストラリア
アプリの使用期間:3年以上
2025年1月24日

Muy buena aplicación, una gran ayuda para elaborar mis campañas de marketing

Lola Detalles - Tienda Online
スペイン
アプリの使用期間:3年以上
2025年4月4日

Worst platform that I used in my life. This 5 star are all fake. Never use this app.

Saúde no Cotidiano
ブラジル
アプリの使用期間:約2年
AfterShipが返信しました 2025年4月7日

Dear Customer,

Thank you for your feedback.

We'd like to inform you that we had already lifted the email suspension multiple times as communicated to you on the chat support.

However we still continued to see high spam rate causing a low domain reputation. We had requested you to reduce the campaign frequency and send to active contacts only to warm up their domain reputation.

Since there was no improvement, the email services was disabled and we informed you of the same.

While we understand that you did not have the same experience using our application, we can confirm that the reviews here are from Customers who use the same application and were able to help their business.

We've sent a follow-up email to your registered email, please revert to discuss further regarding any concerns you may have.

Regards
Philips
AfterShip

2025年2月24日

Very powerful function, timely technical support, recommended

Seekheart-UK
中国
アプリの使用期間:1年以上