AfterShip Email Marketing,SMS

Hello Chicken Pound Team,

Thank you for sharing your feedback. We would like to apologize for the inconvenience caused and this is certainly not the experience we strive to provide to our end users.

We have checked and confirmed that the plan for the member’s seat was cancelled. This plan was active on the account for a long time, and it was not cancelled along with the other paid plans, which is the reason the account was billed for the member’s seat. We will make sure that going forward there will not be any recurring billing for the member’s seat.

We will also make sure that feedback is shared with the team about your experience with the support team and we will try to improve our processes.

Please feel free to contact is for any issues going forward at support+marketing@aftership.com or use the chat option from the application dashboard.

Regards,
Team AfterShip

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. This is certainly not the experience we aim to provide to our users. You are a valued customer, and we always strive to deliver a high-quality service. We are genuinely disappointed to hear that we did not meet your expectations.

Upon reviewing your account, we discovered that the suspension was due to a high bounce rate and low domain reputation reported by Gmail. These issues forced us to temporarily suspend services to your store as a precautionary measure. One of our support team members has already reached out to you via email with further clarification on the matter, and we look forward to hearing from you to resolve this.

We sincerely regret any inconvenience this has caused, and we are open to any suggestions you may have. Our goal is to provide the best possible experience, and we are committed to addressing any concerns you have moving forward.

Please feel free to contact us anytime via live chat in your account or email us at support@aftership.com for assistance.

Best regards,
Team AfterShip

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

The decision to suspend your campaign was based on reports that your email campaign was marked as spam multiple times. This is an important measure we take to protect both the quality of our platform and the reputation of our users. When customers report an email as spam, it can significantly harm the sender’s reputation and negatively impact deliverability in the future.

We are genuinely sorry to hear that your experience with us didn't meet your expectations, however one of our specialist has guided you and helped you to reactivate the account after some necessary checks.

We certainly are looking forward to earning back your trust back in our platform with our support.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

Dear Customer,

Thank you for sharing your feedback.

We can see that on 24-Oct-2024, we had communicated to you that due to the very high bounce rate, your email campaign was suspended and asked to share a few details to help resume the services.
This was same process we followed in August 2024 as well when your email campaign was suspended.

We unfortunately did not get an further response from you on chat or email, nor a request to cancel your subscription.

While your subscription is still active, the subscription charges will continue till the time you cancel the subscription.

We've sent you a follow-up email as well and await your response to discuss further.

Regards
Philips
Team AfterShip

Dear Customer,

Thank you for your feedback.

We'd like to inform you that we had already lifted the email suspension multiple times as communicated to you on the chat support.

However we still continued to see high spam rate causing a low domain reputation. We had requested you to reduce the campaign frequency and send to active contacts only to warm up their domain reputation.

Since there was no improvement, the email services was disabled and we informed you of the same.

While we understand that you did not have the same experience using our application, we can confirm that the reviews here are from Customers who use the same application and were able to help their business.

We've sent a follow-up email to your registered email, please revert to discuss further regarding any concerns you may have.

Regards
Philips
AfterShip