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The first customer service was better... we spoke and I got my concerns settled. I was feeling positive about the app but didn't have time that day to really look into it. Today, I tried again, and it didn't work out too well with the emails so I asked the live chat and it was another person. She had no heart to answer to your questions and took basically 5 mins per question. Hence I decided to change my review and delete the app.
Thank you for sharing your valuable comments.
Let us know if you have any further questions. You can contact us at support@automizely.com (24X7).
Best Regards,
Riyaz
Trying to connect store.. www.shopwishi.myshopify.com Needs help to connect store... .... ... .... ..
Thank you for your review.
Please reach out to customer support available 24X7. We will be happy to assist you with your store connection.
Regard's
Sumit
There’s to much to do to just do a simple discount. To many steps that you have to do and go through, very unpleasant and difficult. It shouldn’t be this difficult and it’s confusing as well.
We are sad to hear that your experience with us didn’t hit the mark.
But we are all ears. We have taken a note of your valuable suggestion and it will definitely be looked into.
Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Feel free to reach out to them.
Regards,
Nitish
Team Automizely
My abandonment emails aren't sending properly (when I do test the email). Also, takes forever to send. Personally, for me, it's not worth it.
It is unfortunate to know that you did not have the best experience using our app.
We are assigning a support executive to provide you assistance and make your experience with the app useful.
Please check your inbox, as we will contact you via email shortly.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
My new email subscription email is not sending out to new subscribers. I was originally in a developmental plan but have now upgraded to a paid shopify plan. However, I have tested it again with another email and when I subscribe on my website, I do not receive a welcome email that i set up. What is up with that?
thanks
It might work for many people, but for us it simply did not and their customers support was not helpful. It's ok considering the app is free, but we prefer to spend a few dollars every month for something that works and peace of mind
We sincerely apologize for the inconvenience.
We have already highlighted the issue to our specialists. We will try our best to fix this and assist you with anything that you need while finding your way around the app.
We might be able to change your mind and have you as our valued customer for a long time.
Our 24/7 live chat customer support is just a click away.
Regards,
Nitish
Team Automizely
I've been working on my welcome emails for over 2 hours and the test emails do not work. Very stressful trying to set up!
Hello,
Thank you for your feedback. Could you please elaborate on what exact issue are you facing while making the settings. Alternatively, you could write to support@aftership.com for further help.
Thanks
Team AfterShip
hi
it's not easy to add this popup
I don't understand how can i add this app at my store
cause I find a problem to add it
Hello,
We tried to contact you on your email to address your queries. Please let us know if the issue got fixed and help us receive a good rating. Awaiting your response.
Thanks
Team AfterShip
Sayden was very helpful. I only gave the app a 2 star since I just downloaded it and have not had any experience. It did come highly recommended and I am anxious to try it.
Hello,
Thank you for your feedback. Please let us know if you are through with your testing and are good with the app. Please highlight any issues that we would love to address.
Thanks
Team AfterShip
Does a lot but not enough control - for example I'd like to add a disclaimer line about the offer code in the pop-up saying it's only valid on certain things, but there's not option to add extra text. But most annoyingly of all it's started popping up the browser permission ask for all customers saying 'this site would like to send you notifications' and there's doesn't seem to be any way to stop it doing this!!
Thank you for your suggestion. We have conveyed the same to the implementation team and we will share an update soon.