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My original review below shows how it all started. I noticed in 48 hours, I have not made a single sale. I got over 200 visitors a day but no sale. I then discovered that when you try to add stuff to the cart, it just keeps loading and nothing happens. So I deleted this app and the problem was gone instantly. I can not believe this app is free. It has all the conversion tools you would ever need and it is Free? I contacted them to remove the "powered by" via the chat bubble and it was done instantly. I will be waiting to see when the cost starts showing. Too good to be true.
Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority.
I would request you to please tell us what we can help you with and what are your expectations using Mobile app. We will try our best to assist you on the same.
Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.
Regards,
Automizely Marketing Team
I originally provided this company with a great rating for the easy use of the tool. However, I have updated my score due to performance issues I experienced on Black Friday that continue to spam my subscribers repeatedly. The technical, while quick to respond are unable to stop the spamming and for the last 17 hours, my customers have received the same email over and over. I will never use this service or AfterShip again.
Thank you for sharing your valuable feedback.
We apologise for the inconvenience caused. We have gone through the chat transcripts and we are discussing this situation with the team. We will get back to you with an update on this.
Regards,
Riyaz
Team Automizely
This app slowed my site down from 46 to 35. After uninstalling i went up to 38 only. Pay attention to this.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
Tried to send emails but the send button was locked. The communication with the agent although online is very slow. I requested a few things because the app limits your usage and only some were address. Overall we don't have time to waste trying to get emails sent once you have taken time to create the email. Waste of my time from yesterday to send one email.
We really apologize for the inconvenience. We are going through the issues faced and fixing them on an urgent basis. A dedicated resource has been assigned to resolve your concern immediately.
Hope your experience gets better and we keep providing the best of features and services to you.
Regards,
Nitish
Team Automizely
Nothing Impressive !!
All features are not operational inspite of being totally FREE !!
Customer Support replies with a Wierd answer to any questions asked !!
Hello,
It is unfortunate to see that you have had bad experience with the app. Please share the details and we will try our best to provide you with assistance.
Thanks
Team AfterShip
I used this app but It's completely Okay to add you branding in the email template. But why are you showing your address as my store and customers are outside of the USA?
This is completely doesn't make sense to adding your company address for branding purpose.
Hello,
Thank you for your feedback. The address in the footer is helping decrease the spam rate. We are working to let users change address in email template. Thank you for your suggestion and we will keep you posted on this one.
Thanks
Team AfterShip
It's extremely frustrating that the most recent sales constantly pops up every couple seconds. It's even frustrating the site owner, let alone potential customers.
Hello,
We tried to contact you on your email to address your queries. Please let us know if the issue got fixed and help us receive a good rating. Awaiting your response.
Thanks
Team AfterShip
The app is easy to use and all but it will give your customers INFINITE discount codes. The app doesn't distinguish between emails. If you use a capital letter anywhere in the email address the app will send infinite coupon codes... to the same person. Really bad flaw
Thank you for the valuable feedback. Our development team is working on the feature to fix the letter case issue.
As a workaround, you can enable the option of usage limit to "one use per customer". Please visit https://conversions.automizely.com/coupons to enable the settings.
Also, the coupon emails will be not be triggered infinitely but the number of times the email is subscribed.
We will notify you once the fix is deployed.
Kind regards,
Mudit
I used Social proof not working in website useless app going to remove it , i dnt know people are saying its good app
Hello,
We tried to contact you on your email to address your queries. Please let us know if the issue got fixed and help us receive a good rating. Awaiting your response.
Thanks
Team AfterShip
Products seem okay, but customer service is absolutely the worst you can find. No clue on what they are doing if you have a problem. Wanted to add other app from this company, but after this experience, no way! EDIT : It's been 2 hours now, still not close to solving my problem, will just delete the app and find another one. Don't waste your time on this one.
It is really unfortunate that your expectations were not met in your recent interaction with us. We will surely work towards not letting this happen in the future. Your feedback has been duly noted and is being worked upon at this very moment. A resource has been aligned to contact you via email and keep you posted on the progress.
We would also check and brainstorm how things could have been handled differently by the support staff.
Inconvenience is highly regretted.
Regards,
Nitish Kumar
Team Automizely