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I appreciate the service you guys try to provide but the customer services and technical support are far below standard. I was asked a lot of time-consuming questions while non of my problem was resolved quickly.
Also, the app slows down my site a lot. I hope you guy will provide clearer instructions rather than trying to ask a lot of weird questions to make customers not to uninstall.
It is really unfortunate that your expectations on the recent interaction were not met. However, this is certainly not what we want our users to go through.
We are in communication with all support members involved and would definitely brainstorm to see how things could have been handled differently.
You are our valued user and we are committed to provide the best user support at all times. Your feedback has been duly noted and will be passed on to the developer team.
We regret the inconvenience caused to you.
Regards,
Nitish Kumar
Team Automizely
JUST STARTED USING. LIKE NORMALLY ALL ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Very easy to use - Will increase rating once I have had more time to integrate with my store!
www.wheysted.co.uk - Come check it out!
Nice app and easy to use. Completely free and thats what a lot of users like and love. I don't like the adress from Automizely in the footer of emails. I understand that there must be a name or something but adress etc is too much and can confuse costumors.
Great app! Easy to use and great support, thanks Aditya! I will mention- when making the newsletter popup with an image, the suggested dimensions for your image are way too small and turn out blurry. Just use the original size of the image and you'll be fine :)
Estou testando aqui. Parece ser promissor. Preciso de algo que me ajude a me relacionar com o cliente.
Thank you for the review.
Please do let us know, how can we help?
You can reach out to our support team at suuport@automizely.com.
This app is really awesome I recommended to use it for better conversion rate of your store. Use this app.
GOOD APP AND IM VERY THANKFUL THAT THE APP IS FOR FREE.
IS VERY USE TO USE AND TILL NOW IM REALLY HAPPY WITH THE APP.
THANK YOU.
Live chat is so helpful.
lot of templates for popups and good for email marketing
services. i love this app
More customization options for forms would be better, but the support team is great and helpful! Looking forward to seeing more relevant features.
Thanks for your valuable feedback.
We are glad to know that you liked our customer support.
It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded them to our product team.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support@automizlely.com
Regards,
Ankush Kumar
Team Automizely