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Just started with the app & they are very helpful. I am enjoying things so far hope it stays that way . :)
Thanks for your valuable feedback about the app.
We are also pleased to know that you found the app and its tools helpful.
We are always open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam Sarma Tamuli
Team Automizely
Amazing app & fast efficient service from the team. I really enjoy using this app!!!!!!!!!!!!!!!!!!!
I love this app it’s great for shopify! It has helped me a lot with gaining subscribers and also some purchases.
great response time and awesome app, going to save me a lot of time, thank you to the team at Automizely
The app works seamlessly and customer service was very quick to remove Automizely branding, but I am pretty horrified by how rude my service rep was in trying to get me to leave a review. He said, "I helped you. write the review now" immediately after I agreed to write it in the morning as it is late at night for me. He even deleted that message after the fact and lied about saying it, which is dishonest and very concerning. Ultimately I think this is Automizely's problem as opposed to the individual agent, considering apps place an unfair amount of pressure on their support employees to get reviews for their work.
It is unfortunate to know about your experience in the recent interaction with our support service. However, this is certainly not what we want our users to go through. Please accept my apology for the experience you had.
Trust, we only want to know the suggestions and recommendations by asking for a review to understand the requirements of our users so that we can meet their expectations and provide an engaging experience. But here the support agent failed miserably in respecting your time and deviated from meeting the service standards and protocols that must be adhered to at all times.
I appreciate your time for giving us your sincere and constructive feedback and would like to thank you for bringing this to our attention. Your feedback for customer service has been duly registered and will use this feedback to ensure that this does not happen again.
Once again, I apologise on our team’s behalf and look forward to serving you better next time.
Regards,
Neelima Aggarwal
Team Automizely
a great free app to use when just beginning to learn about email marketing. Quick customer service as well
Nice powerful tool with good support.
Every small business owner, should install this app. The customer service is fantastic and they reply right away. They also help you customize your stores theme. They have so many different ways to amplify your store. They're awesome and I am so excited to see what they have in store for business owners in the future.
I want to thank Jai , from Automizely customer service from helping me solving the isssue I was having for my account. I completely forgot my password in my account and wanted to update my email on file. He was patiently guided me and accomodate me to resolve the issues. With time difference fr India Vs USA. I also had another account that connected to the email I wanted to use for the account I want to keep. He also helped me figure it out. and help to resolve. I like Automizely Apps for my store it has a lot of features and very easy to manage and use for shopify store. Thanks again Jai.
Easy to set up. Support was very fast and helpful. Ready to create my first newsletter now. Thank you for such a good app