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1. A lot of discounts/offers were auto enabled upon installation. That is crazy. If I did not go through each section, I would be giving away free shipping, $10 discounts etc without even knowing about them. 2. No way to make my own popups.. or allow the customer to stop seeing the popups after 1 time. e.g. there is no need for a customer to see a "Welcome to our Store" popup EVERY TIME she visits.
Thanks for sharing your valuable feedback.
We are disappointed to know that you did not have the best experience using our app.
The features related to discounts and free shipping are auto enabled to grab the attention of shoppers and boost sales. However, these features can easily be disabled and customised, as per the user’s discretion.
As for your suggestion related to the Popup, I have noted your suggestions and have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and in the future, you will be glad to see more enhanced features to make your experience better.
I apologise for the inconvenience caused to you and appreciate your understanding in regard to this matter.
Regards,
Neelima Aggarwal
Team Automizely
In it’s description, this app completely left out important details regarding advertised functions (i.e. The mass e-mail option isn’t currently available for any mainstream/free e-mail domains like gmail, yahoo, etc). It requires you to create an entirely new e-mail from a different domain, which means that it will not link to the e-mail created for your site if it falls in the category of any of the above. I found this out only after having failed attempts to link the sender e-mail, and speaking with customer service.
Hi there,
The idea behind not letting free email domains to be used is to improve deliverability and reduce spam rates of your marketing emails.
However, I understand how important it is for a business to try emails first with a free domain before investing in buying a paid domain. I had a discussion with the product team internally and we are planning to launch support for free domains within 2 weeks.
I hope this can help improve your experience with our app. I am also dropping you a personal note via email. Stay tuned!
Best,
Shahbaz
Deceitful customer service...could give them 0 rating . There were only after reviews. How can??????
Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with with utmost priority.
We have already forwarded your request to the concerned team and we will inform you once it is completed.
Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.
Regards,
Nitesh Pandey
We are having problems with the sale booster, we would like both the inventory controller and the countdown to be shown before the add to cart button.
I uninstalled the app within the USAGE trial period.
I was still billed regardless
Wouldnt recommend at all
We apologize for the inconvenience caused regarding the billing charges.
We received your query on 22-Aug-23 and initiated the refund along with a confirmation email for the refund on the same day.
We would love to set up a call to understand any feedback or challenges you faced while using the app and hopefully clear any doubts you may have.
Looking forward to hearing from you!
Regards,
Team Automizely
Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....
Dear user,
We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately.
We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern.
We're afraid that you could not find the option to contact us but it's easy to reach out to us and you can also write us at support@aftership.com. Our. support will assist you right after that. You can also log in to your admin account and initiate the chat with us easily. I am following up with you on this very closely and will fix your concern as soon as it can be.
Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.
can't install ............always fill in the blank box but not valid submit button，i don't how to use。。no support
Hello,
Thank you for your review. Could you please write to support@aftership.com which is available for help 24X7. Please share a screenshot to help understand the issue and we will definitely fix it for you.
Thanks
Team AfterShip
THE WORST NIGHTMARE EVER!!! I THOUGH THERE IS A WORSE APP MORE THAN SMSPUMB UNTIL I USED THIS APP, ALL THESE GUYS ARE SCAMMERS
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
We regret the inconvenience caused to you.
Regards,
Team AfterShip
Absolutely Horrible App I signed on for $11 monthly but it is so hard to set it up kept asking me to subscribe to $179 a month package. Keep your money don't sign on
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
You are our valued user, and we always aim to deliver a great experience. We are very disappointed to know that it is keep asking you to subscribe to $179 plan.
We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
Also, one of our Automizely experts has sent an email to you so that we can connect over the screen share meeting to fix it in one go.
Regards,
Team Automizely
dont work very bad............................................................................................................................................................................................................................................................................................
Hello,
First off, thanks for sharing your feedback. I’m really sorry that Automizely didn’t meet your expectations. Clearly, we fell short, and I apologize.
The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard. But, for us to serve you to the best of our capacity, we would like to have a little more insight into what happened or what went wrong on our end that we need to work on to make this experience delightful for you.
We’ll see to it that you get what you need this time.
Again, we’re sorry we dropped the ball this time, but we hope you’ll consider giving us another chance.
Have a great day!