Automizely Email Marketing,SMS , 5,453件のレビュー
All your emails and texts now have to be reviewed by them before sending. It took one of my campaigns 3+ hours to be approved. By that time my sale was over when it went out to my customers. You can't send out a last minute newsletter anymore. Support had no sense of urgency to get my campaign reviewed asap. Also no resolution of crediting back for those emails that were wasted.
Thank you for sharing your feedback with us.
First of all please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
For email content review, we would like to inform you that, as per the latest GDPR guidelines, the content of emails sent to customers must be reviewed first and then sent.
Please be rest assured the review will be done at the same time and emails will be sent if the content is right.
It will not delay any of your campaigns.
Also, for your wasted emails, one of our Automizely expert has sent an email to you so that we can resolve that issue for you.
Regards,
Team Automizely
Sayden was very helpful. I only gave the app a 2 star since I just downloaded it and have not had any experience. It did come highly recommended and I am anxious to try it.
Hello,
Thank you for your feedback. Please let us know if you are through with your testing and are good with the app. Please highlight any issues that we would love to address.
Thanks
Team AfterShip
I want help to offer abandoned cart discount again. I had no choice but to cancel these offers. Sorry for my blunt comments: As usual, after I clearly present a very basic problem that I want solved, Automizely support takes almost a week to not provide any relevant solution and mark the case closed. The first time this happened with Automizely support it was frustrating, but now I expect it. The problem I wanted solved? My customers were receiving abandoned cart discount offers AFTER purchasing. It was a newly developed problem apparently caused by the application and yes I did provide screenshots as evidence and not surprisingly Automizely support’s last comment is “please provide screenshots“. Typical.
The app works seamlessly and customer service was very quick to remove Automizely branding, but I am pretty horrified by how rude my service rep was in trying to get me to leave a review. He said, "I helped you. write the review now" immediately after I agreed to write it in the morning as it is late at night for me. He even deleted that message after the fact and lied about saying it, which is dishonest and very concerning. Ultimately I think this is Automizely's problem as opposed to the individual agent, considering apps place an unfair amount of pressure on their support employees to get reviews for their work.
It is unfortunate to know about your experience in the recent interaction with our support service. However, this is certainly not what we want our users to go through. Please accept my apology for the experience you had.
Trust, we only want to know the suggestions and recommendations by asking for a review to understand the requirements of our users so that we can meet their expectations and provide an engaging experience. But here the support agent failed miserably in respecting your time and deviated from meeting the service standards and protocols that must be adhered to at all times.
I appreciate your time for giving us your sincere and constructive feedback and would like to thank you for bringing this to our attention. Your feedback for customer service has been duly registered and will use this feedback to ensure that this does not happen again.
Once again, I apologise on our team’s behalf and look forward to serving you better next time.
Regards,
Neelima Aggarwal
Team Automizely
Email marketing was disabled because of high bounced rate when no emails was sent in the first place. Response given by support was a copy paste of the Error Message that says "Contact Support". When asked questions - no answer given. Finally, support left without answering nor sorting out any question. Left me hanging after spending one hour in front of the PC. Program is good, but support needs to improve substantially.
It is really unfortunate that your issue was not dealt with utmost priority. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Your feedback for support members has been duly noted and will be discussed further for correction.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Team Automizely
Sadly never got it working. Their support is all over the place - over the course of a week i had to re- explain the same issue to 5 different members of support. One member would tell me the situation is complex and needs 48 hrs - When I messaged the next day to check the progress to a new support member, I would have to start from the beginning. Repeated this process 5 times.
It is really unfortunate that your issue was not dealt with utmost priority. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Your feedback for support members has been duly noted and will be discussed further for correction.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Nitish
Team Automizely
My abandonment emails aren't sending properly (when I do test the email). Also, takes forever to send. Personally, for me, it's not worth it.
It is unfortunate to know that you did not have the best experience using our app.
We are assigning a support executive to provide you assistance and make your experience with the app useful.
Please check your inbox, as we will contact you via email shortly.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
It might work for many people, but for us it simply did not and their customers support was not helpful. It's ok considering the app is free, but we prefer to spend a few dollars every month for something that works and peace of mind
We sincerely apologize for the inconvenience.
We have already highlighted the issue to our specialists. We will try our best to fix this and assist you with anything that you need while finding your way around the app.
We might be able to change your mind and have you as our valued customer for a long time.
Our 24/7 live chat customer support is just a click away.
Regards,
Nitish
Team Automizely
There’s to much to do to just do a simple discount. To many steps that you have to do and go through, very unpleasant and difficult. It shouldn’t be this difficult and it’s confusing as well.
We are sad to hear that your experience with us didn’t hit the mark.
But we are all ears. We have taken a note of your valuable suggestion and it will definitely be looked into.
Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Feel free to reach out to them.
Regards,
Nitish
Team Automizely
Not only is the app brilliant, tons of features to help effectively market your business but the support is also top notch. Edit: Dropping to 3 stars after some usage the app is very glitchy. Emails don't send, pop ups don't work and work randomly, customers discount codes not working. Support used to be good, now its just "I need time to look into this" and you never hear anything back, nor are problems fixed