レビュー (2,232)

総合評価
4.8
評価レベルごとの件数
  • 評価の91%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2024年12月17日

This won't let me use a gmail address as a business email. My business uses a gmail account...

Read Me SA
南アフリカ
アプリの使用期間:3分
AfterShipが返信しました 2024年12月18日

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

The reason we require a paid or unique email domain for verification is to ensure the authenticity and credibility of business communications. Free email services like Gmail are commonly used by individuals for personal purposes, and they can be easily created without much verification of the user's identity.
On the other hand, a paid or unique email domain (e.g., yourbusiness.com) typically demonstrates that the email is tied to an actual business, offering greater trust and security for customers and partners.

We're in touch with you over an email to help you with the best solution and we certainly look forward to earning back your trust back in our platform with our support.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

2020年5月14日

Really disappointed with this app, it pushes features and notifications automatically. Even the basic functions do not function at all. It seems that they are aiming for everything and achieving nothing.

Conscious Chemist
インド
アプリの使用期間:9ヶ月
AfterShipが返信しました 2020年6月1日

Hello,
Thank you for your feedback. Our app is designed in such a way that you have the option to disable the features that you do not want to be published. Please help me understand where exactly are you facing trouble and I will be more than happy to help.
Thanks
Team AfterShip

編集日:2021年10月14日

The service today was horrible. I asked very direct questions and all I got back was, you can do that. It wasn't until I said that their service was terrible did they FINALLY give me a direct answer to a direct question

Drink Italian
アメリカ合衆国
アプリの使用期間:7ヶ月
編集日:2021年9月26日

I've had this APP since March and WAS very impressed with the features and customer service and I recommended this app to other people. The customer service at the time seemed really good. The automated features seem to work well. It was also FREE. Shortly after I got the app I saw they added new plans and I asked them if this applied to me and I was told that I along with others would be grandfathered in and we wouldn't have to worry. Today everything has changed. Where the system really fails is the options for sending emails or newsletters. I was sending emails (maybe once every other month) to under 1200 contacts, No issues. In fact my quota is 3000 emails and I'm only at 47. That's right I'm at 47/3000 emails. The home page makes it seem like I'm good to go....but it's misleading. What they don't tell you is you're limited to 600 contacts and if you want to send more you have to pay them. I even questioned them on their policies in the past and I was assured that I would have no issues whatsoever. Today- without any WARNING.....it wants me to upgrade my plan. I was never given any warning on my home page or by email that they were making these changes. Their customer service is lacking. They seem quick to respond but can't seem to offer any immediate assistance. Very poor business practice and customer service to change policies on existing customers with no warning. UPDATE- They reached out to me to offer 2 months free and 40% off for one month. That doesn't really solve the issue. You'd be better off to use another app for emails like newsletters.

Stone Field Shaving Company Ltd.
カナダ
アプリの使用期間:6ヶ月
編集日:2019年11月30日

I really want to give this more star's but I think there is something wrong with. it. On my most recent campaign I had over 8k Subscribers yet I got 0 clicks on the push notifications. I have sent over 24k emails with Automizely and my click rate is lower than .5%. I Installed another App which only has 300 subscribers and I got 25 clicks running the first campaign. I LOVE Aftership Returns Center & Tracking, but this app needs more work.

Tetramode® | Psy Styles
アメリカ合衆国
アプリの使用期間:3ヶ月
編集日:2023年2月3日

All your emails and texts now have to be reviewed by them before sending. It took one of my campaigns 3+ hours to be approved. By that time my sale was over when it went out to my customers. You can't send out a last minute newsletter anymore. Support had no sense of urgency to get my campaign reviewed asap. Also no resolution of crediting back for those emails that were wasted.

Innovative Lash
カナダ
アプリの使用期間:2ヶ月
AfterShipが返信しました 2023年2月3日

Thank you for sharing your feedback with us.
First of all please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
For email content review, we would like to inform you that, as per the latest GDPR guidelines, the content of emails sent to customers must be reviewed first and then sent.
Please be rest assured the review will be done at the same time and emails will be sent if the content is right.
It will not delay any of your campaigns.
Also, for your wasted emails, one of our Automizely expert has sent an email to you so that we can resolve that issue for you.
Regards,
Team Automizely

編集日:2021年6月10日

Not only is the app brilliant, tons of features to help effectively market your business but the support is also top notch. Edit: Dropping to 3 stars after some usage the app is very glitchy. Emails don't send, pop ups don't work and work randomly, customers discount codes not working. Support used to be good, now its just "I need time to look into this" and you never hear anything back, nor are problems fixed

VYBE
カナダ
アプリの使用期間:約2ヶ月
2024年2月8日

Customer Service from Karan was amazing. I literally would not have been able to fix my problem without Karan. However, the app itself is a bit confusing on a mobile device.

Dhahabu Essence
アメリカ合衆国
アプリの使用期間:22日
AfterShipが返信しました 2024年2月9日

Thanks for your valuable feedback. We are glad you liked our app and customer service.

Please accept my apology for the experience difficulties with the mobile version.We are working on our mobile version app to make it more user-friendly.

We are eager to know how we can make your experience a 5-star one.It is always nice to understand your requirements so we can meet your expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com. We are available 24/7.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team Aftership

2021年5月24日

It might work for many people, but for us it simply did not and their customers support was not helpful. It's ok considering the app is free, but we prefer to spend a few dollars every month for something that works and peace of mind

Matcha Cafe Bali
イギリス
アプリの使用期間:約4時間
AfterShipが返信しました 2021年5月24日

We sincerely apologize for the inconvenience.
We have already highlighted the issue to our specialists. We will try our best to fix this and assist you with anything that you need while finding your way around the app.
We might be able to change your mind and have you as our valued customer for a long time.
Our 24/7 live chat customer support is just a click away.

Regards,
Nitish
Team Automizely

2023年1月23日

Sayden was very helpful. I only gave the app a 2 star since I just downloaded it and have not had any experience. It did come highly recommended and I am anxious to try it.

Two Gems Boutique
アメリカ合衆国
アプリの使用期間:約1時間
AfterShipが返信しました 2023年1月23日

Hello,
Thank you for your feedback. Please let us know if you are through with your testing and are good with the app. Please highlight any issues that we would love to address.

Thanks
Team AfterShip