Recensies (6.391)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 90% recensies zijn 5 sterren
  • 7% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
2 december 2020

This rating is not for app but for service provided by the team. App serves purpose however service provided is poor. There is so much of delayed response and no professionalism. Very Disappointing

CoS-eMart
India
3 maanden gebruiken de app
AfterShip heeft geantwoord 2 december 2020

Hello,

Please accept my apology for the experience you had. However, this is not the experience we want to provide to our users.

We work really hard to make our app user ...

Bewerkt 23 april 2020

It's a great app but no way of contacting customer service for the issues I'm having. I wish it was easier to find support. We might have to delete the app and uninstall it altogether.

Texas Sludge Coffee Co.
Verenigde Staten
3 maanden gebruiken de app
Bewerkt 30 november 2019

I really want to give this more star's but I think there is something wrong with. it. On my most recent campaign I had over 8k Subscribers yet I got 0 clicks on the push notifications. I have sent over 24k emails with Automizely and my click rate is lower than .5%. I Installed another App which only has 300 subscribers and I got 25 clicks running the first campaign. I LOVE Aftership Returns ...

Tetramode® | Psy Styles
Verenigde Staten
3 maanden gebruiken de app
4 januari 2020

i have not use it because I do not know if I can customized the any of the information on the pop ups example: $10. off your first order. I have never made a dollar so how could i give away $10. not knowing what would be the sum of the first sale. Therefore, my sale coupon would have to be based on certain conditions

EVERYTHING TRENDY FASHION & MORE
Jamaica
2 maanden gebruiken de app
AfterShip heeft geantwoord 4 maart 2020

Hello,
We tried to contact you on your email to address your queries. Please let us know if the issue got fixed and help us receive a good rating. Awaiting your response.
...

Bewerkt 17 oktober 2020

Wasted an hour... waited 7 min for the tech support to check on my previous query record only for him to come back and ask me to explain the problem again. Then he ''disappear'' for 30 min without a word...ask for a response and then he say he will check on the issue... all in all spend 1 hour without any solution. The tech support gave some misinformation in my previous query as well, seems like ...

Diamondgoldstar
Singapore
Ongeveer een maand gebruiken de app
AfterShip heeft geantwoord 23 oktober 2020

Thank you for sharing your feedback. We are really sorry to hear that you had a bad experience with our support. We will make sure this won't be repeated in the future.

We ...

Bewerkt 28 juli 2020

Another update: I just sent another message to their live chat regarding another problem ( app can't fetch data for emails and other tabs,.. so not even sure if customers are receiving purchase and welcome emails... ) and guess what? live chat went from " online " to " network unavailable ", they disconnected the live chat and now it's not showing up anymore... I'm going to uninstall this app... ...

Nobita Shop
Verenigd Koninkrijk
27 dagen gebruiken de app
8 februari 2024

Customer Service from Karan was amazing. I literally would not have been able to fix my problem without Karan. However, the app itself is a bit confusing on a mobile device.

Dhahabu Essence
Verenigde Staten
22 dagen gebruiken de app
AfterShip heeft geantwoord 9 februari 2024

Thanks for your valuable feedback. We are glad you liked our app and customer service.

Please accept my apology for the experience difficulties with the mobile version.We are ...

16 juli 2020

I used the app but it kept sending web push requests to my visitors while this function was not active. Support was not able to solve the problem. I would not recommend to install this app

Règne Animal
Frankrijk
15 dagen gebruiken de app
AfterShip heeft geantwoord 17 juli 2020

Hello,
Thank you for your feedback. We have communicated it for implementation and the push notification will get disabled by August,2020.

10 september 2021

Sadly never got it working. Their support is all over the place - over the course of a week i had to re- explain the same issue to 5 different members of support. One member would tell me the situation is complex and needs 48 hrs - When I messaged the next day to check the progress to a new support member, I would have to start from the beginning. Repeated this process 5 times.

CushionPop
Verenigd Koninkrijk
15 dagen gebruiken de app
AfterShip heeft geantwoord 10 september 2021

It is really unfortunate that your issue was not dealt with utmost priority. However, this is not the experience we want to provide to our users.

You are our valued user, and ...

Bewerkt 5 mei 2020

I added the messenger feature to my website, but now I can't remove it. You can't upload contacts from another list to send emails from here. Okay for popups, but the generator feels dated.

Ébène Apparel
Verenigde Staten
6 dagen gebruiken de app
AfterShip heeft geantwoord 5 mei 2020

Hello,
Thank you for your valuable feedback. We are working on getting the contacts getting synced to our app and it is expected to get implemented by the end of this month. ...