AfterShip Email Marketing,SMS

This rating is not for app but for service provided by the team. App serves purpose however service provided is poor. There is so much of delayed response and no professionalism. Very Disappointing

It's a great app but no way of contacting customer service for the issues I'm having. I wish it was easier to find support. We might have to delete the app and uninstall it altogether.

I really want to give this more star's but I think there is something wrong with. it. On my most recent campaign I had over 8k Subscribers yet I got 0 clicks on the push notifications. I have sent over 24k emails with Automizely and my click rate is lower than .5%. I Installed another App which only has 300 subscribers and I got 25 clicks running the first campaign. I LOVE Aftership Returns ...

i have not use it because I do not know if I can customized the any of the information on the pop ups example: $10. off your first order. I have never made a dollar so how could i give away $10. not knowing what would be the sum of the first sale. Therefore, my sale coupon would have to be based on certain conditions

Wasted an hour... waited 7 min for the tech support to check on my previous query record only for him to come back and ask me to explain the problem again. Then he ''disappear'' for 30 min without a word...ask for a response and then he say he will check on the issue... all in all spend 1 hour without any solution. The tech support gave some misinformation in my previous query as well, seems like ...

Another update: I just sent another message to their live chat regarding another problem ( app can't fetch data for emails and other tabs,.. so not even sure if customers are receiving purchase and welcome emails... ) and guess what? live chat went from " online " to " network unavailable ", they disconnected the live chat and now it's not showing up anymore... I'm going to uninstall this app... ...

Customer Service from Karan was amazing. I literally would not have been able to fix my problem without Karan. However, the app itself is a bit confusing on a mobile device.

I used the app but it kept sending web push requests to my visitors while this function was not active. Support was not able to solve the problem. I would not recommend to install this app

Sadly never got it working. Their support is all over the place - over the course of a week i had to re- explain the same issue to 5 different members of support. One member would tell me the situation is complex and needs 48 hrs - When I messaged the next day to check the progress to a new support member, I would have to start from the beginning. Repeated this process 5 times.

I added the messenger feature to my website, but now I can't remove it. You can't upload contacts from another list to send emails from here. Okay for popups, but the generator feels dated.