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Good Service
Thanks for your valuable feedback.
We are glad to know that our app met your expectations so far. It is always nice to know the requirements of our users so that we can meet their future expectations and provide an engaging experience.
We are open for each recommendation or feedback from our users to make their experience great.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team Aftership
I'm giving 5 stars to Jai, my customer service rep today. And 3 stars to Automizely. Jai was wonderful; he answered my questions quickly and helped me understand what was happening.
Automizely I'm still figuring out. I don't see a way to add photos to your texts, I can't schedule them for the exact time I want (we like to send texts 2-3 minutes before the hour to let people know we're going live), and so far all the texts I've tried to send have had to be reviewed for compliance issues (there haven't been any).
Klaviyo was a lot easier. But maybe after I've used it more and integrated some things with Shopify, I'll come back and update my review.
Thank you for sharing the feedback for support.
I'm sorry to hear that you're facing some challenges with Automizely.
For scheduling texts at specific times, Automizely allows you to schedule and automate SMS and email campaigns. While there may not be an option to schedule texts for an exact minute, you can specify the sending time within a specific hour or day.
As for compliance reviews, it's common for marketing platforms to have compliance mechanisms in place to ensure messages adhere to legal and regulatory requirements. It's a necessary step to maintain a high standard of messaging and protect both businesses and recipients.
please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Thank you for quick help. very useful app.
but test email for newsletter is not free.
Thanks for your valuable feedback.
We are glad to know that you found our application useful. Please note that the test email feature is free to use.
We are open to each recommendation or feedback from our users to make their experience great.
You are valuable to us so please feel free to contact us by chat and email to discuss with newsletter.
Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Quick and nice reply to any of my questions. Still learning how to use it. So far so good. Easy easy.....
Thanks for your valuable feedback.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
This is such a horrible app. I paid for the service to be able to send emails. They cancelled my account before my cycle was over and won't give me my money back. I can't use the serivce that I paid for and I can't get my money back neither. Give me my money back! THIS APP WORKED GREAT WHEN IT WAS FREE! THE PRICE IS FINE IF IT WORKED RIGHT. EVER SINCE THE PRICE CHANGE THE APP GLINCHES ALL THE TIME AND THE FILTERS FOR THE EMAIL DON'T WORK OR INACCURATE. i WANT A REFUND FOR LAST MONTH. HORRIBLE!
I am sorry to know that the app is not working as expected and you would like to get a refund for the last month.
We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Rupam
Team Automizely
Update:
They removed helpful features, such as suggested products & countdown clock for free accounts. There is little you can do on here for free. June 27th, 2022
Been using this app since I opened my shop. It is fairly easy to use and allows you to customize your emails. They don't offer a lot of templates and the send options are limited in comparison to mail chimp (not compatible with Shopify). I was enjoying the app, until they recently made many of the features which used to be free extra now. Very disappointing.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.
We are continuously aiming to improve the application and work on the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com
Regards,
Anmol Kumar
Team Automizely
I use this app to blast out emails, selected conversion tools and abandon cart emails. The only concern I have with this app is that the customisations are limited and when I search regarding paid features, it does not explain in detail what the services are.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com
Regards,
Neelima Aggarwal
Team Automizely
This app has been extremely useful for marketing. Popups work well, emails work great. We use it every month for our newsletter and it works flawlessly. Support has been extremely helpful when I've had a question Would recommend. EDIT: While this app has definitely done everything it needs there is an annoying and sometimes inconvenient process you need to abide by. Every couple of months you need to re-verify your account to be able to send to over 300 contacts. This process takes anywhere from 6 - 24 hours. While I understand the process it can affect your ability to send emails during this time. So like myself when I had a product launch and I needed to re-verify, it threw off the time line because of the tedious process. While support seemed helpful and apologetic when I explained the situation unfortunately there was nothing they could do to speed up the process and it left me waiting for them to verify my account which was rather frustrating. Unfortunately it was also the case that I was told 6 - 12 hours for verification and then when I contacted them they said end of day the following day.
Thanks for your valuable feedback. We are glad to know about your suggestion and this would definitely be looked into. It is our constant endeavor to delight our users. We will try our best to ensure that your experience with us becomes a 5 star one.
We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@automizely.com
Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.
Thanks and regards,
Rupam
Team Automizely Marketing
I liked this app on the first 2 weeks. But now the Social proof didn't update the data. I don't know why. Social proof didn't update the data of my new orders. Since last week.
Hello,
Thank you for your feedback. Could you please help us receive the Account ID so that we could investigate.
Thanks
Team AfterShip
While the support chat feature is nice and the agents helpful, I found most of the options for this app limited. You are unable to customize the pop up to change the content requests. I cannot email my subscribers a marketing email unless I'm willing to pay $95 a month, a service that Shopify currently offers for free.
I am sorry to know that you are unable to customize the pop-up to change the content requests and found most of the options to be limited in the app.
We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
I can see that you are also not happy that you have to pay $95 a month to email your subscribers.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Rupam
Team Automizely