Arvostelut (67)
Tarkenna
-
Luokituksen mukaan
I use this app from Feb.12th and delete on Apr.7th, I send feedback and
pictures to them and after they send a email to ask my email address, nobody give me the answer about my questions for a week, whatever I say nobody give me the feedback.
I delete this app but still paying for them, the payment didn't not stop.
Dear Customer,
We apologize for the delayed response you received on email.
We understand that you were charged after you cancelled your subscription, and hope to address the issue.
You have upgraded the subscription twice after the billing cycle on 5-Apr & 7-Apr before you cancelled the subscription which is why these were added to your bill as per Shopify's App Charges policy.
Once an app is uninstalled or subscription cancelled, AfterShip complies with Shopify's terms and does not bill customers from the next billing cycle.
We have also responded to the email you have sent explaining the charges further.
Regards
Philips Tourangbam
AfterShip
False advertising - If I could give zero stars I would. I set up the free plan thinking it was free until I got 50 orders per month or extra $200 in sales FROM THE APP as it advertises. I spent the time setting everything up and didn't realise it had been deactivated after a couple of weeks (not sure exactly when as I wasn't notified) even though I had generated no income from the app, or reached 50 orders per month in that time. I contacted support to help but they told me it's only a free trial for 14 days regardless of number of orders and revenue. I pointed out the 50 orders/$200 in sales and the advertising on this page, but they refused the free plan and only said they could extend the free trial for another few weeks. Then I'd have to choose a paid plan even if I didn't have 50 orders per month or an extra $200 in income from the app. This is NOT the definition of a free plan at all so don't waste your time installing and setting it up.
Dear Customer,
We apologize for the inconvenience and can assure you that the information available on the Shopify page and on our website is correct.
We do have a Free plan with the limit of 50 Orders or $200.
The reason you were unable to see the details in the app before was because you had opted for a Trial plan on 11-Dec-23 which expired on 25-Dec-23 and no plans were selected thereafter.
We have added the Free Plan that you had requested and you will be able to use it as per the 50 order or $200 limit now onwards.
We hope to improve our service and support and will always try to ensure our merchants gets the best from AfterShip for their business.
Regards,
The AfterShip Team
Got charged two months in a row after deleted the app. App did not work for us at all - even though Aftership tried set this up. Would not recommend
Thank you for providing us with your valuable feedback.
We are sorry to hear that our application did not meet your expectations and resulted in a negative experience for you. We truly value you as our customer and we sincerely apologize for any inconvenience caused.
To address your concerns, we are assigning a dedicated support team to your account. Please keep an eye on your inbox, as you will be contacted via email shortly.
We want to assure you that we are committed to providing a user-friendly application and a great support experience. Your satisfaction is our top priority and we will do our best to make things right.
Regards,
Team AfterShip.
So far so good!
Perfect support as always, they respond quick and they don't hesitate to make sure that your problem is fixed before they close the ticket support.
All their apps are useful and must have for any shopify store, I never have a bad experience with them or their apps.
Makes my atc and tracking page look more professional
Thanks for your valuable feedback.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Jai, this was a great help!
Thanks for your valuable feedback.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
good atten
Thanks for your valuable feedback.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
I was running into some difficulty while setting it up for my store. Customer support did a great job, Ankit was super responsive, friendly and informative. great experience overall.
I LIKE ITS VERY EASY TO INSTALL
I'm very happy with this app
Perfect
The best Store ever
good service and App
Super einfach!
Rápida y fácil de configurar, veremos resultados
Thanks for your valuable feedback.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Excellent app for small
best Customer service Akanksha she helped me with everything i need thanks to her
Amazing way better than the tiktok seller app. 1000%
app options , easy to use.
It's just Amazing. Everything feels easy to do.
Thank you, Deep, for your help!
Superbe
Weil sie gut ist.
Recommended it
Best assistance very polite!
bom atendimento
Fast and awesome
cool i like
great help very prompt couldnt be happier
Great app and great customer support
This app is a must-have! It's easy to use and the customizations for the checkout pages and post/purchase etc are real value-adds. The support team are quick to assist if you need any help.
Highly recommend this app!
she was undrstanding
Looks GREAT!!! Can't wait to see how our campaign works soon!
one of the best apps to get your business going
loved it very awesome.
Great job, really happy with the express service provided and also the result of the product. Will look to upgrade eventually also.
The customer support was amazing! They responded in less than a minute and took no time to remove the 'powered by aftership' logo. Would recommend.
App works well and is very easy to use. Customer Support Associate was very helpful but just a little bit pushy in wanting me to submit a review immediately. Again, though, the app is wonderful so far with an easy interface
very quickly and helpfull service from aftership agent Pooja was very understanding my issue and in a few seconde every thing goes well.
thank you very much