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Extremely bad support, doesn't even speak english i suppose he is using a translation. However the app don't support danish and, doesn't sort by languages, not sure whether they are going to charge you in the future, app leaves code when uninstalled, including - Google Snippets and Review widgets. Make sure you create a duplicate of your current theme before downloading this app. But i recommend that you DO NOT download this app.
I am sorry to know that you are not happy with the customer service support and the app doesn't support Danish and doesn't sort by language. Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Rupam
Team Automizely
I searched many times about reviews applications, I like this app, and I really like how it does .. thanks
Thanks for your valuable feedback.
We are glad to know that you liked our App. We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support+reviews@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Ankush Kumar
Team Automizely
I used this app to turn on post purchase requests for reviews it was easy to use and the support was excellent in fulfilling help requests.
We are pleased to know about your experience with our app and also customer service support has been helpful.
Your feedback has been registered. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded them to our product team.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com
Regards,
Rupam Sarma Tamuli
Team Automizely
New to app but like what I see so far. Customer service was very helpful in getting the app working for my website.
Thanks for your valuable feedback about the customer service support.
We are glad to know that you liked our app. We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support+reviews@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Rupam
Team Automizely
Great app, great support. A must have for every store. However, it would be nice if we could edit the request email sent to customers.
Thank you for your review. 🤟 Request email customization is work in progress. This feature is coming soon. Please stay tuned!
Please refer to our product roadmap for updates. Thanks! https://roadmap.automizely.com/automizely-reviews
The customer service executive is really helpful. Helped me a lot with certain difficulties i faced. But its a very easy app to use and really nice.
Excellent app! We love it. Support have been excellent whenever we've needed assistance and respond quickly.
great app, liked it. customer support is also good. fast response. customized options make it easy to use
Thanks for your valuable feedback about our app.
We are glad to know that you liked our application. We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available over chat or via email at "support+reviews@automizely.com".
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Team Automizely
Great help from Jai. Happy with Chat
ı have never seen WORST APP BEFORE WORST APP WORST CUSTOMER SERVİCE I UPLOAD THİS STUPİD APP AND I ALREADY DELETE APP AND THE DELETE CODE STİLL ON MY WEBSİTE. I SEND 1000 EMAİL THE APP DEVELOPER AND THEY DONT REPLY OR MAKE ANYTHİNK
Dear customer from Topbrand,
This the product owner of this app Yi. And I am really sorry for your unwell experience with the app!
I really understand the frustration of seeing the widget still showing up after uninstallation. In the early versions of this app, you will need to switch the widget off manually before uninstallation. You can install it back and switch it off and then uninstall. But we have learnt that this is not intuitive to our users and updated the feature: now this will automatically disappear right after uninstallation!
And I particularly apologize for you sending many emails to us and not getting an in-time response. There must be a problem on our side and I want to make sure you have easy channels to reach us for assistance. We are reviewing this issue to improve our customer support quality, and we have opened up live chats right inside the app. You can now chat with us directly with one click on the button at the bottom right corner!
We are sorry to see you leave. We are actively improving this app, both in our customer support quality and product features, you are always welcomed to come back and give it a try. I am really sorry for all the inconvenience caused. Please do not hesitate to talk to us at support+reviews@automizely.com or install the app and live-chat to us directly!