AfterShip for TikTok Shop
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This app continuously submits the order into Shopify under the wrong location causing issues. Been on with support over two weeks and still no correction. Inventory nightmare!!
Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with order syncing to different locations. We understand the frustration this has caused.
I want to assure you that our team has thoroughly checked everything on our end and we are now working closely with Shopify to identify the root cause of the problem. Our goal is to find a solution as quickly as possible to prevent any further disruptions to your inventory management.
We appreciate your patience and understand that the experience you described is not acceptable.
If you have specific concerns requiring immediate attention, please reach out to us directly at support+feed@aftership.com, and we will do our best to assist you promptly.
Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service.
Regards,
Team AfterShip
AfterShip Feed had been wonderful in its simplicity and effectiveness. The app has prepared me and my store for most of the key areas in migrating towards Tiktok as a shopping platform. I personally laud their easy integration protocols as they tend to be very upfront and visually helpful. The application has saved me a significant amount of valuable human resource time. Customer support is magnificent; one gets regular updates and tips on relevant best practices and recent innovations.
Very helpful and supportive!
Pretty expensive. Customer service chat is ZERO help. They always ask for 10-15 min but then quickly say it's taking longer and they will need to reach out later via email. There are no quick fix resolutions for any problems, it's always a lengthy process. Paying $600 a month for bare minimum. Orders don't roll over so if you run out and have to pay for 500 you will lose what you don't use. Items constantly oversell through tiktok shop/aftership and you have to manually update your products that have synced if you add any new colors/photos. This app needs SO much work!
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced. Your satisfaction is our top priority, and we deeply regret falling short of your expectations.
We understand your concerns regarding the cost and the efficiency of our customer service. Rest assured, we are continuously working to improve our processes to provide more timely and effective assistance to our valued customers like yourself.
Regarding the issue with orders not rolling over and the challenges with overselling, we are actively addressing these issues to streamline the user experience and prevent any future occurrences. One of our support team members sent you an email to fix this for you. We are looking forward to hearing from you over the email.
Your insights are incredibly valuable to us, and we appreciate you bringing these matters to our attention. Please know that we take your feedback seriously and will use it to guide our ongoing efforts to enhance our platform.
We would like to extend our apologies once again for any inconvenience you’ve encountered. You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
DO NOT USE THIS APP... makes duplicate orders on EVERY Order... and then makes each sale item go out of stock (even when there is thousands in inventory for that item). Every single order, it duplicates it then says item is out of stock. Customer support is the WORST of any app ever used and I have 4 Shopify Stores and been using Shopify for 8 years.... DO NOT use unless you want non stop stress and headaches and a NON proper working app
We are truly sorry to hear about the frustration you’ve experienced with our app. We deeply regret any inconvenience caused by duplicate orders, stock errors, and any difficulties in reaching our support team. Your feedback is important to us, and it’s clear we have not met your expectations.
Please know that we are committed to resolving these issues and ensuring a smooth, reliable experience moving forward. We’d like to offer you our dedicated assistance, and we would appreciate the opportunity to connect directly with you. Would you be available for a call at your convenience, so we can address each of your concerns in detail and work towards a solution?
Our goal is to make sure your experience reflects the trust you’ve placed in us. Please reply with a time that suits you, and we’ll arrange the call right away. Thank you for giving us the chance to make things right.
With sincere apologies and gratitude for your feedback.
Regards,
AfterShip
Jai was super helpful to help troubleshoot our issues
I am a new business owner, meaning that I am going through a lot of issues and challenges, however, AfterShip Feed Support is extremely helpful. The AfterShip Feed Team has been instrumental in synchronizing the products from our store to TikTok, ensuring a seamless and efficient integration. Their expertise has significantly streamlined our operations, allowing us to reach a wider audience on the platform. Additionally, they are providing ongoing assistance with other issues we are encountering, demonstrating their commitment to exceptional support and service.
Sincerely, MAXPRESS.
Their support has been incredible. Always willing to help and the app works really well!
Jai was helpful, quickly resolved my issue
The app is really helpful. Though we had some issues with the sync right now, it is not the app's fault but internal limitations/set up. Thanks for great supports!
