AfterShip Feed for TikTok Shop , 607 recensies
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Great in theory but poor performance and even poorer customer service. Products and orders fail to sync. Cancellations do not sync so items are shipped when the customer has received a refund. Every time we reach our to customer support, we go round in circles without any knowledge assistance. We end up having to research and fix the issues ourselves. Extremely overpriced, even more so for to poor system and service.
Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with our service, including product and order discrepancies and cancellations not syncing correctly. We understand the frustration this has caused. Our team is looking into all the issues you reported and provide you the better assistance to improve your experience.
Regarding customer support, we are committed to providing more effective and knowledgeable assistance. We appreciate your patience and understand that the experience you described is not acceptable.
Additionally, we are continuously evaluating our pricing structure to ensure it reflects the value we provide. Your feedback is crucial in helping us improve our service, and we want to make things right for you. If you have specific concerns requiring immediate attention, please reach out to us directly at support+feed@aftership.com, and we will do our best to assist you promptly.
Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service.
Regards,
Team AfterShip
Very helpful member of staff who took the time to go through a step by step process to help fix my issue.
Amazing customer service! Super helpful and patient!
Awesome very helpful and understanding this is my first time doing this and I really loved how everything was broken down to me to get a full understanding
Great customer service
Thank you so much for taking the time to share your valuable feedback. We’re delighted to hear that you found our customer service great.
Your feedback is immensely valuable to us, and we truly appreciate your kind words. It is always nice to understand your requirements so we can meet your expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
When I had issues they jumped on a call straight away to fix them, really efficient!
very helpful and patient. was right on point with every question i asked i hope its more like this person bc im truly going oto need a lot of help thru this process
Great help, I followed her directions and everything worked out perfectly... Now I am able to do what I needed to get done.
Thanks again
Very helpful
Very quick and helpful . Great response time.