AfterShip Feed for TikTok Shop , 607 recensies
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ABSOLUTLY HORRIBLE CUSTOMER SERVICE! DOES NOT WORK WITH TIK TOK!. it will sync your orders twice into shopify! and hour and a half on the chat, support doesn't speak English at all. spoke to 3 reps, keep writing copy paste responses, like they are not even reading the messages! I am sure 99% of the good reviews here written by fake stores that do not exists, cause after and hour and a half on the chat repeating yourself 4-5 times, you'' want to smash your computer. we have 50 apps installed on our shopify and this is by far the worst customer support i have ever received from any app!!!!!!!!!!!!!!
I want to express our sincere apologies for any inconvenience caused by the new error message you encountered in our application.
I want to assure you that our team is actively working on resolving this issue promptly. Importantly, I would like to clarify that this error message will not impact the processing of your orders; they are secure, and our team is committed to ensuring the smooth functioning of our application.
Additionally, If you have multiple apps installed, especially those with order sync features, there is a chance of order duplication. To avoid this, we recommend only having our app installed to ensure optimal performance.
Do let us know if you need any other assistance while using the app. We are available 24/7 via the contact support option on your account.
Regards,
Team AfterShip
very helpful customer support
Just starting the app but customer service was great!
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Impressed with the app's customer service. Two thumbs up!
love it so far! it is very easy to use. i cant believe how simple this is to use. Please stay simple and free. Thank you
Akanshka was great and helped me with what I needed
They don't tell you that sync of inventory to TikTok TAKES 24 HOURS!!.. Pointless waiting that long, may as well update it myself in TikTok. There are other apps that update instantly, so I will now need to delete this app.
Thank you for your Feedback.
I am sorry to hear about your recent experience. I want to clarify that our app's inventory syncing is actually real-time, as long as your products are properly linked or synced with our app. We understand how crucial accurate inventory information is for running an online business, and we are committed to providing top-notch features to help streamline your operations.
In addition to real-time inventory syncing, our app offers batch editing capabilities and order syncing functionality to make managing your store even more efficient.
We apologize for any inconvenience caused by the miscommunication from our team that led you to believe that inventory sync takes 24 hours.
We value your feedback and would like to assist you in resolving any issues you may have experienced. Please do not hesitate to contact us if you need further assistance.
Thank you for bringing this matter to our attention. We strive to provide excellent customer service and look forward to helping you make the most of our app.
Best regards,
Team AfterShip.
Firstly i have to say this is what i was looking for all along and finally found it. Syncing my inventory quantity was proving a real pain but thanks to Aftership -Anmol and his team were really helpful. They took me through their app and answered any questions i had. The meeting and demo was setup nice and easy. I will continue using the app as the price point is just right. The team scheduled the meeting to my availability and the aftercare is the reason for choosing them. Thanks to the team once again.
Great experience thanks Aditya, sorted out my issue. Thank you. I could not sync at first but eventually it worked.
Fairly easy to set up and connect to your tiktok shop. However, I had some Syncing related questions & decided to ask for help & the customer support Rep "Sadhan" was very helpful & answered all my questions.