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The app has it's quirks, but overall works well however the price to value is outrageous.
It is unfortunate to know that you did not have the best experience using our app and you are not happy with the pricing & features. I am sorry for the inconvenience.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and we work really hard to make our app user-friendly and provide a great support experience.
You are our valued user and we will ensure that you have a great experience with our app.
Apologies for the inconvenience caused.
Regards,
Team AfterShip
I installed the app to try but it not works and it can not delete. Could you please delete it, I want to remove it from my site
Thank you for sharing your feedback.
It is unfortunate to know that you want to delete the app and no longer want to use it.
We would like to contact you to investigate the reason for your discontentment with our app as, we work really hard to make our app user friendly and provide a great support experience.
You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
Terrible app, constantly says Network error and fails to sync products when all elements are correctly completed
Thank you for your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Could you kindly provide more information where it says Network error or fails to sync products? We would be pleased to talk to you more about the error that you ate getting over a brief meeting.
Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team Automizely
I have nothing but trouble using this app. It appears it's not updated to TikTok Shop Seller Central. I had to delete it and find someone else.
Thank you for your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. This is not the experience that we want to provide to our users.
I understand that it is time taking process to put the dimension in all the N numbers of the items, but in order to make this possible in an easy way, we can add the dimension in bulk.
You might not be able to do this as you are on the free plan, but we can give you access to update the dimension in bulk for the next 30 days as a token of apology. Hope you will accept this and we will implement this soon as we are working on the meta field of Shopify's product so that the users will not need to add the dimensions here and will capture the data from there automatically.
The developers and engineers are working on this and soon we will launch this.
Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team Automizely
I haven't seen so greedy developers as these. We have installed the tiktok shop app to manage products and orders directly via Shopify. As we have a whole team who is dealing with it, we have noticed that we need to give them access to the app but we need to pay for every single member who wants to join and have access to it. It's $12 per seat!!!!! This is ridiculous. Never seen this kind of stuff before and as soon as I installed the app, I removed it and knew that I would not use it again. As an addition, you don't have any information on the app page regarding the pricing. We agreed to pay $18 for an app but an additional 24 is not acceptable.
Thanks for sharing your valuable feedback. Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue will be dealt with with priority.
I would request you to please tell us how many members you would need to add to the organization, so we can find a workaround on this.
We will try our best to assist you on the same.
Do let us know if you need any other assistance while using the app. We are available 24/7 via the contact support option on your account.
Regards,
Team AfterShip
There is nothing. I can't see any option to customize or edit. Everything is blank/white there. Really worst thing, this is.
Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority.
I would request you to please tell us what we can help you with and what are your expectations using Mobile app. We will try our best to assist you on the same.
Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.
Regards,
Rupam Sarma Tamuli
Can you please remove your app from my store? Is it some kind of glue or what?! To delete account you need years!! What do you think? All apps in shopify are removable quickly! Please remove your garbage from my store!
Dear customer,
Our team has reached out to you via email to assist you. We apologize for the bad experience you have had.
Regards,
Automizely Team
Terrible. ive spent a total of 12 hours on this app syncing products, one product would not allow the variants to sync due to an error message saying sales attribute contains prohibited words. which is obviously an error. live chat no help at all. no one can fix the issue. ive also tried deleting the product so I could then try again and upload and sync it and it does not allow you. Waste of time. The app is a nightmare to navigate, and live chat is a waste of time,ive now deleted the app after waiting over 24hrs for a response on live chat
Dear valued customer,
Thanks for your feedback. We apologize for any inconvenience caused by the error message you encountered when trying to sync product variations. Let me explain the reason for this error. TikTok has a product restriction review mechanism, which does not allow filling in specific sales attributes that contain prohibited words. Unfortunately, TikTok does not provide clear guidance on which words are banned, which can lead to confusion and a waste of time. We understand this can be frustrating, especially if you are unaware of TikTok's limitations. It is recommended to contact TikTok's Support Team for further explanation. As AfterShip is TikTok's in-depth partner, we can also assist you in dealing with this issue.
We value your feedback and would like to assure you that we are constantly working to improve our app to provide the best possible user experience. We hope you will consider using our app again, as we have many useful features such as bulk product editing, order synchronization, and inventory sync to help you grow your business.
Thank you for bringing this matter to our attention, and we look forward to serving you better in the future.
Regards,
Team AfterShip.
How do I remove the app from my store??? When I click on the app the only message I receive is "accounts.automizely.com refused to connect." :/
It is unfortunate to know that you did not have the best experience using our app and you are also unable to remove it. I am sorry for the inconvenience.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and we would like to contact you to investigate the reason for your discontentment with our app as we work really hard to make our app user-friendly and provide a great support experience.
You are our valued user and we will ensure that you have a great experience with our app.
Apologies for the inconvenience caused.
Regards,
Rupam Sarma Tamuli
Team Automizely
please delete your app to my store now. it's impossible that there ins't a way to do this on my own.
We apologize for the bad experience you have had, Our team has reached out to you via email to assist you on the same.
Regards,
Automizely Team