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I just found and installed this app and so far I am pleased with it. It seems to have all the features needed to get started with a mobile app. I'll be sure to update my review as I go along. So far all is good and the customer support has been great!
Thank you for answering my questions in a timely manner and truly helping me to get my products on TikTok Shop!!
Fast customer service, very easy system to use and great for those who are on tiktok shop!
Terrible. ive spent a total of 12 hours on this app syncing products, one product would not allow the variants to sync due to an error message saying sales attribute contains prohibited words. which is obviously an error. live chat no help at all. no one can fix the issue. ive also tried deleting the product so I could then try again and upload and sync it and it does not allow you. Waste of time. The app is a nightmare to navigate, and live chat is a waste of time,ive now deleted the app after waiting over 24hrs for a response on live chat
Dear valued customer,
Thanks for your feedback. We apologize for any inconvenience caused by the error message you encountered when trying to sync product variations. Let me explain the reason for this error. TikTok has a product restriction review mechanism, which does not allow filling in specific sales attributes that contain prohibited words. Unfortunately, TikTok does not provide clear guidance on which words are banned, which can lead to confusion and a waste of time. We understand this can be frustrating, especially if you are unaware of TikTok's limitations. It is recommended to contact TikTok's Support Team for further explanation. As AfterShip is TikTok's in-depth partner, we can also assist you in dealing with this issue.
We value your feedback and would like to assure you that we are constantly working to improve our app to provide the best possible user experience. We hope you will consider using our app again, as we have many useful features such as bulk product editing, order synchronization, and inventory sync to help you grow your business.
Thank you for bringing this matter to our attention, and we look forward to serving you better in the future.
Regards,
Team AfterShip.
How do I remove the app from my store??? When I click on the app the only message I receive is "accounts.automizely.com refused to connect." :/
It is unfortunate to know that you did not have the best experience using our app and you are also unable to remove it. I am sorry for the inconvenience.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and we would like to contact you to investigate the reason for your discontentment with our app as we work really hard to make our app user-friendly and provide a great support experience.
You are our valued user and we will ensure that you have a great experience with our app.
Apologies for the inconvenience caused.
Regards,
Rupam Sarma Tamuli
Team Automizely
Nice onboarding service and very friendly supporting staff with most availability good carry n the same
I have used this app for my store and the customer support of this app is amazing and the uses of this app is also good
So far, so good. Customer service seems to be very responsive. Fingers crossed that it works the way I want it to!
Great customer service and easy setup !!Great customer service and easy setup !!Great customer service and easy setup !!
I am still getting to know the app. I will update my review as I go along. Customer service has been really helpful and informative. I am please so far. Thank you very much!