Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 85% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 7% recensies zijn 1 sterren
3 oktober 2023

Great in theory but poor performance and even poorer customer service. Products and orders fail to sync. Cancellations do not sync so items are shipped when the customer has received a refund. Every time we reach our to customer support, we go round in circles without any knowledge assistance. We end up having to research and fix the issues ourselves. Extremely overpriced, even more so for to poor system and service.

Katie Barnes Tool Range & Education
Verenigd Koninkrijk
8 maanden gebruiken de app
AfterShip & Automizely heeft geantwoord 4 oktober 2023

Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with our service, including product and order discrepancies and cancellations not syncing correctly. We understand the frustration this has caused. Our team is looking into all the issues you reported and provide you the better assistance to improve your experience.

Regarding customer support, we are committed to providing more effective and knowledgeable assistance. We appreciate your patience and understand that the experience you described is not acceptable.

Additionally, we are continuously evaluating our pricing structure to ensure it reflects the value we provide. Your feedback is crucial in helping us improve our service, and we want to make things right for you. If you have specific concerns requiring immediate attention, please reach out to us directly at support+feed@aftership.com, and we will do our best to assist you promptly.

Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service.

Regards,
Team AfterShip

14 december 2023

ABSOLUTLY HORRIBLE CUSTOMER SERVICE! DOES NOT WORK WITH TIK TOK!. it will sync your orders twice into shopify! and hour and a half on the chat, support doesn't speak English at all. spoke to 3 reps, keep writing copy paste responses, like they are not even reading the messages! I am sure 99% of the good reviews here written by fake stores that do not exists, cause after and hour and a half on the chat repeating yourself 4-5 times, you'' want to smash your computer. we have 50 apps installed on our shopify and this is by far the worst customer support i have ever received from any app!!!!!!!!!!!!!!

iLevel Lab
Verenigde Staten
Ongeveer 2 uur gebruiken de app
AfterShip & Automizely heeft geantwoord 16 december 2023

I want to express our sincere apologies for any inconvenience caused by the new error message you encountered in our application.

I want to assure you that our team is actively working on resolving this issue promptly. Importantly, I would like to clarify that this error message will not impact the processing of your orders; they are secure, and our team is committed to ensuring the smooth functioning of our application.

Additionally, If you have multiple apps installed, especially those with order sync features, there is a chance of order duplication. To avoid this, we recommend only having our app installed to ensure optimal performance.

Do let us know if you need any other assistance while using the app. We are available 24/7 via the contact support option on your account.

Regards,
Team AfterShip

6 november 2023

I haven't seen so greedy developers as these. We have installed the tiktok shop app to manage products and orders directly via Shopify. As we have a whole team who is dealing with it, we have noticed that we need to give them access to the app but we need to pay for every single member who wants to join and have access to it. It's $12 per seat!!!!! This is ridiculous. Never seen this kind of stuff before and as soon as I installed the app, I removed it and knew that I would not use it again. As an addition, you don't have any information on the app page regarding the pricing. We agreed to pay $18 for an app but an additional 24 is not acceptable.

TruClothing
Verenigd Koninkrijk
2 dagen gebruiken de app
AfterShip & Automizely heeft geantwoord 7 november 2023

Thanks for sharing your valuable feedback. Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue will be dealt with with priority.

I would request you to please tell us how many members you would need to add to the organization, so we can find a workaround on this.

We will try our best to assist you on the same.

Do let us know if you need any other assistance while using the app. We are available 24/7 via the contact support option on your account.

Regards,
Team AfterShip

2 oktober 2023

The app has it's quirks, but overall works well however the price to value is outrageous.

Hystar
Verenigde Staten
14 dagen gebruiken de app
AfterShip & Automizely heeft geantwoord 3 oktober 2023

It is unfortunate to know that you did not have the best experience using our app and you are not happy with the pricing & features. I am sorry for the inconvenience.

We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and we work really hard to make our app user-friendly and provide a great support experience.

You are our valued user and we will ensure that you have a great experience with our app.

Apologies for the inconvenience caused.

Regards,
Team AfterShip

15 september 2023

App does not properly sync products or the update of the products. When an order comes in from Tiktok it doesn't provide the customer info in shopify. No name, address or email to fulfill the order. I updated photos and information of products in shopify but the update did not reflect in the Tiktok shop. Customer service was kind, but was unable to help. After an hour of waiting while they looked into the issue they stated they will see if the developer can help and will email me in a few days. Meanwhile my Tiktok shop is still active and disarrayed with the ability for customers to place orders for non existent and incorrect products. The issue is costing me sales and I'm also paying for the app that doesn't work.

Onomaly
Verenigde Staten
Ongeveer een maand gebruiken de app
AfterShip & Automizely heeft geantwoord 17 september 2023

Thank you for your Feedback.

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. They will help you to fix it and revert you over the same chat and by an email.

Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.

4 augustus 2023

when the order is synced from Tiktok shop to shopify, the customer name becomes some hard coded "Joe Customer". contacted the support and wasn't really helpful. I can definitely see improvements in their customer support.

SHAPERX
Verenigde Staten
4 maanden gebruiken de app
AfterShip & Automizely heeft geantwoord 5 augustus 2023

Thank you for your Feedback.

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Team Automizely

11 april 2021

Doesn't work. It's not an actual app you store is just added to the aftership app & none of the products synced over for me. The link provided also doesn't take you directly to your catalog on the aftership app but rather to a collection of different stores. Will be uninstalling.

Soeur Beauty Co
Verenigde Staten
Meer dan 2 jaar gebruiken de app
AfterShip & Automizely heeft geantwoord 12 april 2021

Dear customer,

Apologies for the inconvenience caused. It is unfortunate to know that your experience did not meet the expectations.
We will surely get all your issues resolved and make you a happy customer.

Please let us know our support team is available 24X7.

Regards,
Brishketu

22 juni 2023

The app is not posting the tracking number to TikTok resulting in issues. I've contacted support but no response thus far.

All You Can Snack
Verenigd Koninkrijk
8 maanden gebruiken de app
26 mei 2023

They don't tell you that sync of inventory to TikTok TAKES 24 HOURS!!.. Pointless waiting that long, may as well update it myself in TikTok. There are other apps that update instantly, so I will now need to delete this app.

The Candle Brand
Verenigd Koninkrijk
9 maanden gebruiken de app
AfterShip & Automizely heeft geantwoord 26 mei 2023

Thank you for your Feedback.

I am sorry to hear about your recent experience. I want to clarify that our app's inventory syncing is actually real-time, as long as your products are properly linked or synced with our app. We understand how crucial accurate inventory information is for running an online business, and we are committed to providing top-notch features to help streamline your operations.

In addition to real-time inventory syncing, our app offers batch editing capabilities and order syncing functionality to make managing your store even more efficient.

We apologize for any inconvenience caused by the miscommunication from our team that led you to believe that inventory sync takes 24 hours.

We value your feedback and would like to assist you in resolving any issues you may have experienced. Please do not hesitate to contact us if you need further assistance.

Thank you for bringing this matter to our attention. We strive to provide excellent customer service and look forward to helping you make the most of our app.

Best regards,
Team AfterShip.

28 oktober 2022

The tracking information does not sync. Have exchanged multiple emails with the developer suggesting that they are looking into it, but that does not seem to be the case. Not fit for purpose.

Saint + Sofia
Verenigd Koninkrijk
7 maanden gebruiken de app
AfterShip & Automizely heeft geantwoord 31 oktober 2022

Thank you for your Feedback.

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Team Automizely