AfterShip for TikTok Shop
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Cannot open the app, I keep getting an error message about enabling 3rd party cookies but the settings on Chrome are correct!
Cannot open on Safari either!!!
I expect to be able easily use an app that I pay for.
Hello,
Thank you for taking the time to share your feedback with us.
I sincerely apologize for the trouble you are experiencing while trying to access the AfterShip Feed for TikTok admin page.
I understand that you have already tried enabling cookies and switching browsers, yet the issue persists. I completely understand how frustrating this must be.
However, I am pleased to inform you that we have successfully identified the root cause of the issue, and it has already been resolved.
We kindly request that you reinstall the app and attempt to reconnect it to confirm that everything is working as expected.
Additionally, as a sincere apology for the inconvenience this has caused.
Please feel free to reach out to us directly or reply to this email so we can work toward improving your experience.
Best Regards,
Team AfterShip
Our Aftership Feed for TikTok disconnected and we had over 100 orders that did not sync to our store. Aftership had us provide a spreadsheet with the order details and in less than 24 hours they had uploaded all of orders into Aftership and that allowed us to sync them to our store and get them shipped out on time. Amazing customer service.
since installing a week ago i've had to reach out to support 3 times. the first time i was left on read for a brief moment but another support member came eventually (not a great first impression though). second time it took them an hour to basically say "its seems fine, let us know if it happens again".... entirely unhelpful. the third time (today), i've been left on read for over an hour. i even wrote another message asking whats up and was still left on read (there are read receipts). good luck getting real support from them. going to switch back to quick sync app.
update: their response says i was contacted via email which almost seems like theyre trying to imply i was responded to in a timely manner but missed it?? their email was sent after i complained.
Hello Natsu Team,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your recent experience did not meet your expectations. Providing reliable support and a positive customer experience is very important to us and we sincerely apologize for the delayed response.
After reviewing your case we understand that you recently contacted our team regarding a product listing issue and the issue was addressed via email. However, we’d like to understand if there are any remaining concerns or anything that may have been overlooked so we can continue assisting you further.
Our team is available 24/7 and always happy to help. Please feel free to reach out to us directly or revert us on the email so we can work toward improving your experience.
Best Regards,
Team AfterShip
Prapha supported me by taking her time to walk me through all the features. She's very nice and patient.
Prabha was excellent in walking me through every step in synchronise the tik tok and shopify shops
they are quick to respond super helpfull and app is becoming a very powerful tool!!!!
Great support, answered everything that I needed to question.
Jai, from the support team, was really helpful!
Fast and knowledgeable customer service, Prabha was a great help.
Much better at managing TikTok listings than the native TikTok app. Support is available very quickly for any issues, which as a new user has come in handy. Jai was most helpful.
