Avaliações (639)

Classificação geral
4,8
Número por nível de avaliação
  • 87% das avaliações são de 5 estrelas
  • 6% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 6% das avaliações são de 1 estrelas
3 de agosto de 2023

Excellent customer service by Anmol! I was having issues with my products syncing and he was very patient with me and walked me through it over Zoom. I am so excited to get started on TikTok Shop!

shop seven|sixteen
Estados Unidos
30 dias usando o app
5 de dezembro de 2023

Good app with decent features. Jai was a great help! Nice guy and quick response.

Parker Print
Reino Unido
6 dias usando o app
9 de janeiro de 2024

Very helpful. great customer service. Thank you very much!

Yogella Active
Reino Unido
1 dia usando o app
6 de dezembro de 2023

I'm still trying out the app. I want to thank Jai for helping as quickly as he did. I hope that this app does as it says. Let's try it out.

ModernEssentials
Estados Unidos
20 dias usando o app
AfterShip & Automizely deixou uma resposta 7 de dezembro de 2023

Thanks for your valuable feedback. We're delighted to hear that Jai was able to assist you promptly. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

9 de janeiro de 2024

Customer service was super helpful!

Small Wonder®
Estados Unidos
2 dias usando o app
3 de janeiro de 2024

Easy integration and solid customer support

CRAFTD CHRIST ✞
Estados Unidos
8 dias usando o app
15 de setembro de 2023

App does not properly sync products or the update of the products. When an order comes in from Tiktok it doesn't provide the customer info in shopify. No name, address or email to fulfill the order. I updated photos and information of products in shopify but the update did not reflect in the Tiktok shop. Customer service was kind, but was unable to help. After an hour of waiting while they looked into the issue they stated they will see if the developer can help and will email me in a few days. Meanwhile my Tiktok shop is still active and disarrayed with the ability for customers to place orders for non existent and incorrect products. The issue is costing me sales and I'm also paying for the app that doesn't work.

Onomaly
Estados Unidos
Aproximadamente 1 mês usando o app
AfterShip & Automizely deixou uma resposta 17 de setembro de 2023

Thank you for your Feedback.

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. They will help you to fix it and revert you over the same chat and by an email.

Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.

27 de julho de 2023

So this is a great app so far and the only app I can find in here that will actually sync products from shopify to tiktok correctly. As well after ship has alot of sales channels and they ve all worked pretty well for me so far.

-pressedbydesi

Pressedbydesi
Estados Unidos
15 dias usando o app
15 de dezembro de 2023

great app. simple, easy to use and does what's needed. doesn't crash or glitch like some other apps.

FROG SAC
Estados Unidos
3 dias usando o app
4 de agosto de 2023

when the order is synced from Tiktok shop to shopify, the customer name becomes some hard coded "Joe Customer". contacted the support and wasn't really helpful. I can definitely see improvements in their customer support.

SHAPERX
Estados Unidos
4 meses usando o app
AfterShip & Automizely deixou uma resposta 5 de agosto de 2023

Thank you for your Feedback.

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Team Automizely