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For the first time i used the chat because i could figure out how to check something in my code and Pamela helped me perfectly!
Thank you to Tiana and Tony for their assistance; I was able to resolve my minor issues with the cookie bar and even customize it with them very quickly. Thank you so much!
I had an issue with the cookie banner occuring again and again even when clicking on "Accept" or "Deny". Luckily, I got help from Prakash regarding my issue. His reply was very fast. The issue has been forwarded to the technical team. Now, I just have to wait until the issue is really fixed. Thanks to Prakash for the nice communication. Thumbs up!
I've had an exceptional experience with the support team! They were prompt, knowledgeable, and went above and beyond to ensure all my questions were answered. Their assistance made everything so much easier. Highly recommend!
just setup Avada with the help of Ricky! The service experience was really good - I feel now ready to be compliant with the laws.
The setup itself was super convenient with the provided check list and I think this banner is more of an eye candy than others. Thanks again!
A great support. Very good and fast work. Very professional. Many thanks
We downloaded this app yesterday and needed a couple things tweaked. Kevin and William were on it within 15 minutes and I am more than impressed. Highly recommend!
We needed help with the final integration & set up and Lydia did a great job answering our questions and testing it for us.
Although I haven't had the app for long, the customer service I have received in just the first 30 minutes of downloading has been phenomenal.
It can be really hard to find genuinely helpful, good quality and confident 1-1 help in the e-commerce business, and Ricky from Avada has given me so much confidence in my cookie banner. He is so attentive to your individual needs and reassures you with anything you may be unsure of.
I couldn't recommend it more!
I had problems setting up Avada: Cookie DSGVO Compliant and Avada SEO Suite. I met Hana during support. She is breathtaking and immediately offered me help with both apps and took care of all the settings for me. She is also super friendly and personable I've never had customer service before, thanks Hana