Avada Email Marketing & SMS

Does not work, no support, no refund!

I wanted to try a new email marketing tool. At first sight avada looked great. It turned out to be a time consuming mistake.

The tool does not work, all my campaigns have an open rate below 3%. With my other tool it was still 40%.
The import of contacts I had to do completely alone, because the technical team has never answered several times over days. you can always reach someone in live chat but they can not help. I have tried it for two weeks. the emails are not sent, opening rates extremely low. I cancelled the tool (within 30 days of my first purchase). They advertise a refund within the first 30 days. Submitted the refund request 2/3 weeks ago. they said 3-5 days. I still haven't received a single response from the refund team. once the live chat claimed it was only possible in the first 30 days, which is the case for me.

In the end, I have invested several weeks of time and money for a tool that does not work. I have never received a response from the refund. the main thing is to settle the money. I have now waited a really long time for a solution and never write reviews. but if I never come to a solution despite multiple letters then I now at least write my honest experience.

Better stay with the big reputable email marketing providers.

The app is easy and straightforward to use, Jasmine was very quick to answer any queries I had which I found quite helpful.

I am a new user to the app. I had so many questions. Daisy was incredibly patient and helpful. She saved me so much frustration. Thank you so much

Fantastic app. lots of features, it really works, and very efficient customer support. recommended to everyone, install it and you will not regret it

La mejor aplicacion que he tenido , son muy atentos y muy profecionales, responden al momento y siempre tienen una solucion para ti!!! ,.......................................................

Love this app, the emails come out beautiful . The team is amazing I was lucky to have Candace help me with a quick question and my problem was solved in a matter of minutes. Would definately recommend .

I had a very good experience from Avada with support I needed with integration of the app in my Shopify app. Jasmine provided me with prompt, friendly and professional support. She assisted me with willingness and determination to sort out my issue and did so in a matter of minutes. Thank you Jasmine :-)

I am starting a new business both bricks and mortar and online, Jasmine from Avada has been brilliant and showing me how to set up a few apps to make my website work. Thank you Jasmine

This software is easy to operate and has detailed tutorials. Even if there is a problem, the customer service responds quickly and attentively. If you want this kind of plug-in, you can consider it.

Esther was amazing solving an issue in my store that was not even related to AVADA app. Thank you for your quick and effective response.