Avada Email Marketing & SMS

Their customer care team is fast and efficient. Agent Jasmine, resolved my issue quickly and effectively.

very good service, i would recommend it

Jasmine was very quick to respond and helpful in getting the AVA branding removed ASAP from my marketing emails. Unfortunately, my email server (gmail) identified their test emails as spam, which made me concerned about the effectiveness of this app in the future. Jasmine was quick to help and test the website from her end to confirm her email server was not identifying my email as spam. We found out that this occurred because both the sending and receiving email were from the same address, so this should not happen in a real environment.

Im just new so not sure about the performance of the app, however super customer service from Candace!!!! Just what you need as being new apps can be difficult to navage at the start.

This app is undoubtedly the best all-in-one marketing tool I've come across in the last 3 years of running an online business and I have used several of them, mostly using Mailchimp up until now, and this app is leaps ahead in terms of its functionality, built it ready to go flows and SMS. Also, the customer support received by Jasmine was 10/10 she has amazing and is a real asset. So far I'm very happy with everything.

设置方便，能很有效的提醒访问者进行信息表单的填写。同时也有人随时协助帮助设置软件，不付费也能使用大部分的功能。之前遇到商店主题更新导致活动弹窗失效，只要联系一下工作人员他们就很快解决好了，非常感谢工作人员Lydia的协助

The team at Avada is awesome, I was having issues with importing contacts and adding them to a flow, I was at the point of unisntalling the app as I was really frustrated due to the app limitation. But the team stepped in and found a solution to the problem. Thank you guys.

Daisy was great! very helpful! Avada is easy to use once you get some assistance. Will continue using

Recommended, customer service by the name of Esther was very helpful!

My experience with AVADA's customer service has been extra ordinary. Jasmine clarified my queries about what is wrong with the automation I have set up and she helped me rectify the issues. She also helped me set up another workflow very quickly. She recommended some good practises that will help my business. This has been by far one of the top customer service experience with my online store. Thank you team AVADA and Jasmine.