Avada Email Marketing & SMS

The test email isn't sending, the email campaign isn't sending, and no emails are being received. I had to escalate this to the support team, and it took an unreasonable amount of time just to figure out why the email marketing isn't working. This is an email marketing app, yet it’s failing at the one thing it’s supposed to do.

used the app 2 years, but there have been technical problems in recent months, Inexplicably sent last year's order confirmation email, many of our customers complained why send last year order confirm email, the most disastrous thing was sending hundreds of emails at once.

I want to set up email once and run it forever, This app obviously can't do that, it has a lot of technical errors. If you ...

These guys, change my forms trigger rule, and make popups have been shown infinitely times to my customers, bringing down my conversion rate and sales, causing me to lose more than $600 in one day because of this

Great help from Hana.

BUT

After the first hype it was very difficult to setup the newsletter. I could not even send a test to all my subscribers. Support is slow, or dosn't know what to do.

Test failed -> App failed

No recommendation !

Really didn't work for me. Font on email was wrong, I asked them to fix it and it broke my automation

Many technical functions not working and often have to conctact support to have basic functions enabled

Just used the "free" Avada to try, just a bite and switch op. While I tried to edit the marketing email, I get the following: "You have used a Pro-only component: Product Grid"...and then try to upsell to PRO.

Scam!
They promise you "unlimited contacts and emails" for $16 plan or at least what they state. BUT it is only when you install their app you will see that it is not unlimited, but in fact is very well limited to only 500 contacts...

Reporting them to Shopify for NAD

Hi after using it we needed to export ours 1885 contacts, Avada forced us to get their pay plan to get our own contact. This is simply a robbery.
Please dont dowload this app they will rob your email contacts
We also wrote an email to the shopify team to delete their app from the shopify appstore.

Still waiting a month and can not send sms msgs they keep saying i will notified with 48 hours... getting ridiculous......

now we are in january and still having ridiculous issues just spent 70 dollars for 3/4 of my sms to not be delivered. I am on the hunt for a different provider as of right now. I pay this place 63 dollars a month for nothing plus the sms fees waste of money