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It is currently easy to use and the customer service is responsive. Thanks to Hnna for the help.
An intuitive email marketing app with outstanding support!
Avada has proven to be an excellent choice for managing our email marketing campaigns. The interface is very intuitive and easy to use, even for those with little experience in the field. The wide range of features allows you to create professional campaigns in just a few steps, with useful tools for advanced automation and segmentation.
One of the app's standout features is its exceptional support team. I needed assistance to resolve an issue, and Audrey was fantastic: quick, professional, and incredibly helpful. Thanks to her, everything was resolved in no time!
I highly recommend Avada to anyone looking for a reliable solution and a customer support team that truly makes a difference.
Excellent Email Marketing App!
The AVADA Email Marketing app is fantastic! It’s user-friendly, effective, and backed by outstanding live support—responses within a minute. Special thanks to Hana for her amazing assistance!
Other great apps by AVADA include PDF invoicing, SEO marketing, and a review app and more.
Highly recommend their services!
Great and quick Support from Hana! Thanks again!
Thank you Jasmine for all your help, very appreciated to get great support.
The support Hana gave was very good. Thank you!
i loved the app. very helpful for my store. Hana was really helpful.
The test email isn't sending, the email campaign isn't sending, and no emails are being received. I had to escalate this to the support team, and it took an unreasonable amount of time just to figure out why the email marketing isn't working. This is an email marketing app, yet it’s failing at the one thing it’s supposed to do.
Hello EDU Artsdistrict Store Owner,
I hope you're doing well. I wanted to personally follow up regarding your recent experience with Avada Email Marketing and sincerely apologize for the inconvenience caused. We understand how crucial it is for your email campaigns to be delivered on time, and we regret that we were unable to resolve the issue as quickly as you needed.
After reviewing the situation, we found that your emails were being sent but ended up in the Spam folder. This can happen due to several factors, including the sending domain, email content, and overall sender reputation. We appreciate that you followed our suggestion to upgrade and verify your domain, and upon rechecking, our team has confirmed that your emails are now successfully reaching the inbox. That being said, we’d love to hear your feedback—are things working smoothly on your end now?
We truly value your business and appreciate your patience. If there's anything else we can assist with or any further improvements we can make, please don’t hesitate to reach out. We’re committed to ensuring you have the best possible experience with Avada.
Looking forward to your response!
Best regards,
Liz
Avada Support Team
Amazing app, the support team is very helpful! especially Jasmine that helped me today thank you so much
Good app. Nice and user friendly newsletter builder.