レビュー (1,952)

総合評価
4.9
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の3%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2023年9月5日

WOW this support is the worst I even seen, they have a problem with their system but there is no developer that can fix it, I'm waiting over a week and nothing, the app work well but if there is a problem no one is going to take care of it, it's not the first time they has an issue and i waited so many time and got 0 support

Balardi
アメリカ合衆国
アプリの使用期間:6ヶ月
編集日:2024年5月7日

Great help from Hana.

BUT

After the first hype it was very difficult to setup the newsletter. I could not even send a test to all my subscribers. Support is slow, or dosn't know what to do.

Test failed -> App failed

No recommendation !

Ahoi Marie
ドイツ
アプリの使用期間:3ヶ月
Avadaが返信しました 2024年5月8日

Dear Ahoi Marie's store owner,

We're glad to hear that Hana was able to provide you with great help initially. However, we're truly sorry to learn about the difficulties you encountered with setting up the newsletter and the subsequent support experience. Your feedback is essential for us to improve, and we're committed to addressing the issues you've raised.

We understand the frustration when things don't work as expected, and we're here to assist you in resolving any outstanding issues. Our support team has reached out to you via email for further assistance, and we sincerely hope that we can work together to address your concerns and improve your experience with our app. Your satisfaction is our top priority, and we appreciate your patience and cooperation.

Best regards,
Avada Support Team

2023年11月8日

The app is good for customizing the newsletters but the servers they use are very bad, always getting blocked by the browser or antivirus. Had clients telling me too. My antivirus always finds their redirect server which they probably use for tracking the conversions as malware . Customer service is not great either. Shame I will be moving to a competitor.

WILN.com
イギリス
アプリの使用期間:2ヶ月
2022年9月7日

After installing the app, I reached out to their support to get help with some points and they were very helpful and after every question they answered they directly asked me to leave a review. Which I refused until I complete using the app. The app has rich functions and solves many issues I have but after few weeks every time I contact their support for a simple question they just ignore it and keep me waiting . Now while I'm writing this reviews chatting with Emily and asked her how long does it take to approve Whatsapp API access? simple question right? until now I'm waiting around 5 minutes for her to answer me and tell me: "About that part, I need to check with my developer" it seems to me a very long time to wait around 5 minutes to get that simple answer. Last week I chatted with Hakeem from their support and asked him for how to add an abandoned product URL to the SMS messages and he left me waiting for over 10 minutes! it seems to be very rude and unprofessional behavior from their support. Hope a supervisor will see this review and do some steps to correct this and make the representatives answer questions in a timely manner.

ATY Home Decor
アメリカ合衆国
アプリの使用期間:約2ヶ月
Avadaが返信しました 2022年9月7日

Hi,
This is Daisy, customer service manager at AVADA. Thanks for your feedback as that helps us improve the service better for you and other customers.

I see that you have recently submitted a request to send WhatsApp automation by your own sender. WhatsApp requires all companies to verify their Facebook Business Manager account. Average processing time by Facebook are 3-7 business days, but in some regions this can take up to 4 weeks: https://prnt.sc/pXUTSul77WWb

However, while you are waiting for the approval, we can help you use our shared sender to send WhatsApp automation messages.

I totally understand that time matters. You and our valuable customers deserve the best support with questions answered in a timely manner.

I am so sorry for the experience and the person in charge including Emily and Hakeem already took their responsibility for the actions! I have just sent you a follow up email just now. Please help me check the mailbox so we can continue assisting you.

Best regards,
Daisy

2022年10月15日

im still being charged and i uninstalled, i need help with this...........................................

Stockholm Co.
メキシコ
アプリの使用期間:約2ヶ月
2023年9月5日

Functionality is good but worst customer service of any app I have installed in 6 years. If you only need basic support via their chat you should be fine but any other issues they ( pretty sure it's just one person behind all these apps actually ) say that they are going to send to their " technical team " and NEVER hear back. Ever. Out of every single ticket. What technical team?!

Heather Freitas
アメリカ合衆国
アプリの使用期間:約2ヶ月
2023年8月17日

they spam my email for internal glitched emails every 5-10 minutes for a past 2-3 weeks, i contacting them every day to solve the problem. nobody care, never received any feedback from them. support is useless.
asked to provide contact of supervisor, to aware of the problem. guess what nothing.

they trashed our corporate email . i can't find any useful email from my customers because, they sent a tousand of email for a past 2 weeks.

want to delete this shit and forget . give you 24h

F.O.X Nails USA
アメリカ合衆国
アプリの使用期間:約2ヶ月
2023年10月2日

Does not work, no support, no refund!

I wanted to try a new email marketing tool. At first sight avada looked great. It turned out to be a time consuming mistake.

The tool does not work, all my campaigns have an open rate below 3%. With my other tool it was still 40%.
The import of contacts I had to do completely alone, because the technical team has never answered several times over days. you can always reach someone in live chat but they can not help. I have tried it for two weeks. the emails are not sent, opening rates extremely low. I cancelled the tool (within 30 days of my first purchase). They advertise a refund within the first 30 days. Submitted the refund request 2/3 weeks ago. they said 3-5 days. I still haven't received a single response from the refund team. once the live chat claimed it was only possible in the first 30 days, which is the case for me.

In the end, I have invested several weeks of time and money for a tool that does not work. I have never received a response from the refund. the main thing is to settle the money. I have now waited a really long time for a solution and never write reviews. but if I never come to a solution despite multiple letters then I now at least write my honest experience.

Better stay with the big reputable email marketing providers.

Glittery Shop
ドイツ
アプリの使用期間:約1ヶ月
2023年11月26日

trash app. They don't send out emails and thus ruin your campaigns. Even after waiting days, no solution. Horrible!

GYM2GO
ドイツ
アプリの使用期間:26日
編集日:2023年10月13日

STAY AWAY!! Don't lose your time and money. It doesn't work well and on top of that it made me lose money and worse sales. The support is the worst I even seen.

Aguas Claras Organics
アメリカ合衆国
アプリの使用期間:19日