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My experience with Avada Email Marketing was fantastic! Hana provided quick and helpful support, making everything so much easier.
I truly appreciate the great service!
The test email isn't sending, the email campaign isn't sending, and no emails are being received. I had to escalate this to the support team, and it took an unreasonable amount of time just to figure out why the email marketing isn't working. This is an email marketing app, yet it’s failing at the one thing it’s supposed to do.
Hello EDU Artsdistrict Store Owner,
I hope you're doing well. I wanted to personally follow up regarding your recent experience with Avada Email Marketing and sincerely apologize for the inconvenience caused. We understand how crucial it is for your email campaigns to be delivered on time, and we regret that we were unable to resolve the issue as quickly as you needed.
After reviewing the situation, we found that your emails were being sent but ended up in the Spam folder. This can happen due to several factors, including the sending domain, email content, and overall sender reputation. We appreciate that you followed our suggestion to upgrade and verify your domain, and upon rechecking, our team has confirmed that your emails are now successfully reaching the inbox. That being said, we’d love to hear your feedback—are things working smoothly on your end now?
We truly value your business and appreciate your patience. If there's anything else we can assist with or any further improvements we can make, please don’t hesitate to reach out. We’re committed to ensuring you have the best possible experience with Avada.
Looking forward to your response!
Best regards,
Liz
Avada Support Team
I just installed the app and the app is wonderful. I was facing some issues and your chat support feature is really nice and timely. I talked with Jasmine and see answered all the queries quickly and effectively. I really loved her timely responses and the way she tried to understand what actual problems I was facing. If I get a chance, I would like to send flowers to her address as a token of love.
This app is really great! It is both flexible and versatile, with a free plan perfect for getting started in email marketing. The customer service is exceptional: ultra responsive and always ready to help you quickly and efficiently. Special mention to Audrey, who supports users with great professionalism and kindness. I can’t wait to experience all the features Avada Email Marketing has to offer
Hana did it great with all my questions
Hana is great, she was quick and easy to work with and answered all my questions.
Thank you Jasmine for all your help, very appreciated to get great support.
i loved the app. very helpful for my store. Hana was really helpful.
The app seems to be great so far! I had reached out to see if Shopify's default emails could be replaced, and Hana was very helpful in finding a solution. Can't wait to continue with them!
Great and quick Support from Hana! Thanks again!