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I switched from another popular email marketing app because the other app had greatly reduced my mobile Google PageSpeed Insight score, which is not a good thing. I've been super thrilled with this app and the support I received. Moreover, I achieved my goal regarding the mobile PageSpeed score; it was not impacted by this app at all, which is great. There were initially some compatibility issues between this app and one of the other apps as well as my theme but they fixed it and everything is working great now. My issue was resolved in less than 24hrs; my initial request was at the end of their support hours and they asked me if it was ok for them to get on it the next day and I said, "no prob" and they were on it before I even checked the next day. Lots of features and a very reasonable pricing structure.
This app is cheeper than other Email/SMS marketing Apps. Although there are lots of problem and bugs on it, the customer service are relly nice.
I'm writing to thank Aisha for the quality of support she provide. I sincerely appreciate she is efficient, gracious customer service, and the level of detail and accountability he demonstrated on each steps. Thank you
Awesome Customer Service! Great Team! Excellent Problem Solvers! Glad to use Avada apps. Thanks guys
Hello,
Thank you so much for sharing your feedback on our app with the community of Shopify. What you think of us is very important and every day we work to improve and deliver the best service to you.
Please feel welcome to ask for our support anytime you need
Daisy
great customer service! had a problem where I could not edit the template email text.....Aisha helped me fix this..great help!
A very pleasant and quick response from Hana who had assisted me today, She answered all my questions with ease and managed to solve my problem within a few minutes. Thank you once again.
La meilleur application pour récupérer des commandes, super sav, j'avais un souci de spam, la conseillère a été parfaite
I love this app because is kind of a one stop shop where everything is all in one app such as reviews, emails, abandoned cart
Liz of AVA was very helpful in getting all my issues sorted out efficiently. Will definitely recommend AVA. The staffs are amazing and knowlegeable
Great app to have. The staff at Avada is extremely supportive of the product and are there for you. I had Jasmine help me out on setting up everything from popup, return workflow, abandon cart campaign , and setting everything to best practice. So Jasmine you get 2 thumbs and five stars. Thank you so much for all the help. Avada is the best marketing app for Shopify stores :)