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I have spoken to Hana regarding my issues with the domain to be verified on my account. Hana has been very helpful and have provided me with full support. She didn't left me until all was sorted. I am very grateful that she has guided me throughout until the issue has been resolved.
These guys, change my forms trigger rule, and make popups have been shown infinitely times to my customers, bringing down my conversion rate and sales, causing me to lose more than $600 in one day because of this
Dear Bienestar (world)'s Store Owner,
First and foremost, we sincerely apologize for the inconvenience and frustration this issue has caused you. We understand how critical it is for your forms and popups to function correctly and the impact it has on your conversion rates and sales.
We would like to clarify that no one from our team has changed the trigger rule for your forms. Our team is not authorized to make any changes to your account settings without your explicit authorization. We take such matters very seriously and always prioritize the integrity and security of your account.
Could you please confirm if everything is now functioning correctly? If there are any ongoing issues, we are here to help and resolve them as quickly as possible to ensure your app performs optimally.
Once again, we apologize for the inconvenience and appreciate your understanding. Please feel free to reach out if you need any further assistance.
Best regards,
Avada Support Team
I am still learning the app. Avada came highly recommended on youtube as one of the top 5 best. it seems easy and functional. i appreciate the fact that customer service is available 24/7. I recently spoke with Hana. she was very helpful
excellent. very supportive. thank you so much lydia for your amazing support
Great product and fantastic customer service
I had an amazing experience with the support team! Tiana was incredibly helpful, friendly, and resolved my issue quickly. The process was smooth, and I really appreciate the excellent customer service. Thank you!
App can get really slow sometimes but all the features I need are there and for free! The support has been great and they have assisted me in a timely manner every time I have needed them, Shout out to Lydia! She was a big help getting started on the app.
Great tools and the customer support is amazing! Lydia was super helpful! She is very quick, very friendly and always solves my problems! Thanks Lydia!
Cause Lydia offered best support
Lydia and Anivia were very helpful