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bon chat et réponse rapide
Great support provided by Linda & Avada Team.
Die App erleichtert einem die Arbeit und sollte man Probleme haben ist der Support sehr hilfsbereit. Besonders Mia Technician Maison hat uns persönlich sehr weitergeholfen!
Okay, after a bad experience, they managed to help me in no time, so I'm changing my comment here. great and fast service by Tiana. Now my customers are able to see there invoices. thanks for helping!
Dear Realifestore store owner,
Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction. At Avada, we strive to offer extensive support hours, with our technical support available from 8 AM to 2 AM (GMT +7) on weekdays and until midnight on weekends, while our customer support team is accessible 24/7 to address non-technical issues. We aim to cover as many hours as possible to effectively support our diverse customer base.
We understand that there may still be instances where our availability might not meet everyone's needs, and we are continually working on improving our services. If you're willing, we would appreciate another opportunity to demonstrate the value of our app. We are committed to providing a positive experience and would like to invite you to reinstall the app so we can assist you further.
Your feedback is crucial in helping us improve, and we hope to have the chance to better serve you in the future.
Warm regards,
Esther - Customer Success Lead
Good app! Thanks to Abby for helping me set up the app
Application utile. très bon support surtout avec Tiana qui a su répondre à mes préoccupations et me guider étape par étape. Merci encore
Mia and Technician Maison ,they solved my problems very quickly and very polite.
Great app! Super easy to use and modify. It's our perfect solution to printing invoices to add along with our shipments. Customer service was excellent too, Esther quickly helped me solve a minor issue with printing from my tablet.
After a year of not using the Avada program, I had to remember where it was and how to use it. I asked for help in the chat. Esther immediately helped. He used screenshots to make it easier to catch up and answered all the questions. We solved the problem in 1 minute! Very fast and efficient. I want to thank Esther for a really great job!
Sunny, Tony and Julianna were fantastic. Great communication and follow up. Found the person to look into the issue. Never left me hanging without an answer.
Thank you AVADA!!!