Avada SEO Speed Image Optimize
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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I had a problem formatting my meta description page using the liquid code variable. Ie do not know anything about coding buy Ricky helped me out very quickly and was very professional and problem swiftly. I am thankful I got Ricky to address my problem.
Thank you for your kind words, Justin! We're thrilled Ricky could assist you swiftly with the meta description setup. We're always here to support you whenever you need. Happy optimizing!
I used to use the app when it was free and it helped me with redirects and image optimization, but then at the end of last month it started charging and my rankings started to go down. I uninstalled it thinking it was for something else and my rankings started to go up a bit, but since I still needed an app for redirects and meta tags and titles, I went back to the program by paying for their app. Now I agreed to use their paid version, I optimized through their app to make the page faster and my rankings have dropped to 20th when I was always at the top. Don't fall for this app - The worst thing is that every time you write to them and they can't solve something, it's just a coincidence that their turn has ended and it's been like this for 3 days.
Hello Elizabeth,
Thank you for your feedback and for taking the time to share your experience. We’re truly sorry to hear about the challenges you've encountered.
We understand your concern about the impact on rankings and want to reassure you that our app's goal is to support your SEO and site performance. We’d like to clarify a few points to address your concerns:
1. From our analysis, the ranking drop began before you subscribed to the paid version or used the Speed Up feature. However, we acknowledge how frustrating it must feel to experience such changes and are happy to assist with further investigation into potential causes.
2. About uninstalling and reinstalling the app: We understand that rankings seemed to improve slightly after uninstalling the app, but typically, changes in rankings are influenced by other factors and cannot be directly attributed to the uninstall action within such a short time frame.
3. Your experience with support: We also sincerely regret any delays in addressing your concerns during our support shift transitions. Our team is committed to ensuring you receive seamless assistance moving forward, and I personally will handle your case to avoid any gaps in communication.
We’d love to help analyze the ranking issue further, even if you decide not to continue using our app. We believe resolving this matter is important for your business, and we’d love the opportunity to continue supporting you.
Please don’t hesitate to reply to my message via WhatsApp or email so we can work together to find a solution.
Best regards,
Esther
Avada Customer Success Lead
I have been using this app for years, and it gets better and better. It has so many useful features, and in easy to understand language. If you want to go a little deeper, there are videos and tutorials that are helpful, and not boring and overly technical. The app is so easy to use that I''ve hardly ever needed help, but when I have they are right on top of it. Should out to Ricky, who was a star for me.
Thank you for your kind words! We're thrilled to hear you've had such a positive experience over the years. We'll pass your shoutout to Ricky! If you ever need further assistance, we're always here to help.
Ricky was very helpful. He even explained in detail some of the meanings that I didn't know.
He took me through one by one features regarding fixing issues in product pages for SEO better optimisation results.
Thank you for your feedback! We're pleased Ricky could guide you through the SEO optimizations. We're here to help whenever you need us!
This app has helped me to speed up my store and address other SEO issues that would have been painstaking to do on my own. Penelope and the team are always available and happy to assist with issues that arise, usually when I change my theme. I came to AVADA from a different SEO app that was also very good. However, the tools they provide were a step above and I am glad to have made the switch. I highly recommend the app and the wonderful support team.
We're thrilled to hear the app has been helpful for your store! Penelope and the team are always here to support you. Thanks for choosing us!
Ricky at Avada has been an invaluable resource for us. From the moment I reached out for help, he demonstrated a level of professionalism and expertise that made a significant difference in our experience.
We were facing several challenges with our website, and I felt overwhelmed trying to navigate the issues on my own. Thankfully, Ricky stepped in and quickly assessed the situation. He patiently walked me through the necessary fixes, explaining each step along the way. His clear communication and willingness to ensure I understood the process were truly commendable.
Not only did he help resolve the technical problems, but he also took the time to teach me effective strategies for promoting our website. His insights into digital marketing and best practices were eye-opening, and I left the conversation feeling empowered and equipped with new knowledge.
Overall, Ricky’s support went beyond just solving issues; he genuinely cared about our success and provided us with the tools we need to grow. I can't thank him enough for his assistance and guidance!
Thank you so much for your kind words! We're thrilled that Ricky was able to assist you and make a difference in your experience. We're always here to help if you need anything else!
The best customer service there is hands down! Always quick responses and handle all issues quickly!
Thank you for the amazing review! We’re thrilled to be able to provide quick and effective support. We’re here to help anytime!
Amazing SEO App with Excellent Support!
The interface is so user-friendly, making it easy to navigate through a ton of powerful features. From optimizing images, broken links to boosting site speed, it covers everything I need for my store's SEO. But the best part is the support team.
Thank you for the amazing review! We’re glad you’re enjoying the app’s features and finding the support team so helpful. We’re here whenever you need assistance!
I have been using this app for years in different stores and it is amazing. A quick and easy way to speed up my stores. The support is also great, they reply quick and always have solutions to all problems, specially Christian!
I highly recommend the app!
We really appreciate your feedback and recommendation! It's great to hear that our support team, especially Christian, has been helpful. We're always here to ensure your stores run smoothly!
I use AVADA for around 1 year now, at everytime I reach the team they impress me more and more.
As always, they are super responsive, surper helpful and super kind.
This time, I had some trouble with my speedscore, and without hope, I reached them to find a solution. And actually they brought my store from a ~30 score to a >70 !!!
I highly recommend
We're so happy to hear about your positive experience with our support team! Improving your speed score from 30 to over 70 is fantastic! Thank you for recommending us, and we’re always here whenever you need us.