Avada SEO Speed Image Optimize

UPDATE: After one year our speed has dropped dramaticaly (halfed), we contacted the support several times, either they did not know or asked for some time. What we granted every time. But they did not come back to us as promised or asked just for more time. We were fed up and uninstalled the app. We had a very good support at the beginning, but lately this was the worst customer support exchange I ever had.

Comment from 18.Oct 2022:
My SEO score went from 72 to 94 in a few hours, their client service is excellent and very keen to help you out ! I did not expect for that price to have such a good service.

We used this app and after 7 days our website speed dropped right down to 5, this has made it a lot worse. I wouldn't recommend this app. UPDATE ******* on the 07/03/22 Now my website has been effected by these guys, its all messed up, i'm going to need to pay a developer to fix this.

After 3 years using this app and upgraded to enterprise. I don’t get any support from this app.

This app is a waste of money. It doesn't work as described, it duplicated photos of products, and my website is not faster and optimised. I asked for help many many times, no solutions, no answer at all! Be aware!

Using this application for more than a year.
Until now everything worked perfect but on the beginning of 2024 the application started doing too many troubles.
For the last 4 months I have spent too many times and money because of the application bugs, and it made me tired and feel fucked up.
The last update of the application is the worst I ever saw. Nothing works and even while I tried to make customized changes and upgrade to the entrepreneurship plan for almost 100$ monthly - too many functions are not working, and application is not performing at all.
Must mention that except for the money i lost for the subscription, except for the time I lost for trying to fix those bugs with the support - the application broken our site at all. The whole theme lost.

Gosh !This software company is going to really drive me to pieces.
The attitude of the customer service staff is very good. The efficiency of the engineers and background staff cannot be said to be very poor. They can only be said to be not working.
I have been repeatedly delayed for a month. Should I continue to spend unnecessary money?
You are exaggerating.

This app has quite simply ruined my SEO. Their customer support is worse than terrible as well. Since installing SEO Suite my website has dropped off page one of Google and is now on page two. This app might be free but when I factor in my loss of sales it has cost me a small fortune. I would not recommend this app to anyone.

Updated Review: This app is a complete mess right now. Our site speed goes down everyday, and their "tech support" blamed everything on Google and offered no solution. They flat out told us there's nothing they can do, but still expect us to pay every month for a service not provided .

Their app's codes are all over our website and it would be a nightmare to try to remove them. That is how they hold their customers hostage and make them pay every month even though this app does nothing to improve your site speed.

We also just found out that they reverted our account back to free plan for no reason and limited our access, WHILE WE'RE STILL SUBSCRIBED AND PAYING EVERY MONTH. That's just pure fraud.

Shopify online store owners DO NOT install this app. It's not what it used to be and looks like the people behind it have completely given up and just stealing customer's money right now.

Not happy with recent support for 1-2 weeks. Team trying to buy more time and juggling around. Hope to get resolution.

Emily is a very bad support person. Told her i had an issue, got told to ignore it. Told her the issues weren't there on another theme and can i not fix the issue, her response was what issue??
Told her i would remove avada SEO as Yoast support, supports. Got told sorry to hear that??
Asked to speak to a manager, got told we are all in a meeting....very bad support. I will be removing this app and going over to Yoast