Avada SEO Speed Image Optimize
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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App is not that easy to use. Support is very slow and almost sometimes never responding. it has been 2 weeks now where I cannot use the app or login to make any edits or changes. I emailed and contacted them several times and go no response. I have been wasting money now on this app for so long. I would not recommend it.
Hi,
We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.
I have sent an email to your mailbox. Please help me check our message and solution to make the best use of it
Many thanks for your collaboration and we hope to sort it out for you soon
Best regards,
Avada Support Team
I have tried uninstalling this app twice from my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app.
Hello,
I am Daisy from AVADA Team.
We have received your review about our SEO Suite app on Shopify store that said you had trouble when removing the code.
Firstly, I am truly sorry to hear that you have not had a great experience with our app. It should not have happened before!
Secondly, since we have not had a chance to communicate before, would you be willing to giving us an opportunity to connect with you and help you solve the raised issue?
I would love to ask for your permission to clear our your problem as follow:
There are 2 options to remove the app code:
Automatically or Manually (http://prntscr.com/wnv8b4)
There may have some pieces of code left on the site even you use the automatic option. In fact, after uninstalling almost all Shopify SEO apps, the code still remains on your website. That is because of how some features like meta tags or structured data from most SEO apps, which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.
We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.
Best regards,
Daisy
I'm getting the following error "Consecutive Sentences" in SEO Analysis. This is a 3K word Article. Tell me then,, why doesn't your stupid software HIGHLIGHT the error in question, if it knows exactly where these errors are located, OTHERWISE it wouldn't show this error, this is, oh i don't know to save your f***cking customer's time. DO you value your customer's time? I need the errors HIGHLIGHTED to fix them quickly
Hi,
Rainy here from AVADA. I've checked your SEO product analysis and there is no problem with consecutive sentences, you can skip the error warning and rest assured about it!
I also shoot you a follow email, kindly check it so that we can assist you better.
Thank you,
Rainy
site horrivel, nao quer abrir nem a pagina nao recomendo nem um pouco.
Gostaria de estender nossas mais sinceras desculpas por qualquer frustração ou inconveniência que você tenha experimentado com nosso aplicativo. Buscamos a excelência e claramente não atingimos esse padrão no seu caso.
Notei que sua avaliação recente expressou insatisfação com o desempenho do nosso aplicativo de SEO, e é importante para nós entendermos suas preocupações completamente. Você poderia nos fornecer mais detalhes sobre os problemas que você enfrentou? Qualquer feedback ou exemplo específico seria muito apreciado e nos ajudaria a fazer as melhorias necessárias.
Estamos comprometidos em mudar sua experiência e gostaríamos da oportunidade de resolver os problemas diretamente. Para avançar com eficiência, você se importaria em reinstalar o aplicativo? Garantiremos que o aplicativo será perfeitamente integrado à sua loja.
Mais uma vez, peço desculpas por qualquer problema que isso tenha causado a você, e estamos ansiosos pela oportunidade de consertar as coisas.
Atenciosamente,
Esther
Everyones experiences are different and this app has a lot of positive reviews which is why I choose it. Yes my speed increased. However, my recommendation is to not touch this app. Firstly, you need SEO knowledge of what each of the functions do so you can understand and implement them yourself. Secondly we couldn't get the image optimisation to work properly and I couldn't get a straight answer as to why and this took well over a week. I was then told to ignore the message on my dashboard as at their end it was showing as working. Thirdly and most importantly it clashed with a number of my apps resulting in my website crashing and loosing sales. I got told it would be referred to the development team but they never got back to me instead support staff inserted code to counteract the crash which resulted in other apps crashing. Support were friendly but actual help was inconsistent. I then uninstalled and was still charged for another month which I now have to 'prove' before they will refund. This app has caused me more headaches and stress. In 5 years of having a Shopify Store this is the worst thing I ever did.
Hi,
Thank you for your valuable feedback and I am so sorry for the experience you have had!
I can see you contacted our livechat several times and some issues happen, and we were trying to resolve it asap at the time you contacted.
To better assist you to solve all issues mentioned, I have sent a follow-up email. Please check your emailbox to for details.
Thank you so much!
Daisy from AVADA
I initially tried a different Avada app and was disappointed, but decided to give the company another shot. Initially, things seemed promising, but then my website's speed scores plummeted to below 30%. When I reached out for support, they requested access to my store and attributed the issue to changes in Google's speed policies. Despite claiming to work on the issue for over a month, there was no improvement, and they continued to blame Google. Moreover, they never took the initiative to contact me unless I reached out first.
Based on my experience, I can't recommend Avada products. The service was lacking, to say the least.
ps: I have used this app more than 3 months, but they asked me to remove it before removing the code.
Hi,
Thank you for your review. We would like to acknowledge that there have been recent changes in Google Page Speed that have impacted our service. We want to clarify that we are not placing blame but rather highlighting the current situation. It remains our responsibility to address any bottlenecks, and we acknowledge that despite our best efforts, we have not been able to find a comprehensive long-term solution until now.
This experience has been a valuable lesson for us and we are committed to continuous improvement.
Please accept our warmest regards, and rest assured that we are wholeheartedly committed to addressing any concerns you may have. We eagerly anticipate the opportunity to assist you in the coming time
Please check your email box for further update
Best regards,
Avada Support Team
After using its free trial the app tried to automatically charge my card. I tried to contact the developer many times, but I could not reach. They do not respond via e-mail. The support team is dysfunctional. Even though I wrote about the problem many times, they could not offer a solution. They usually ignore this. Finally, one of them said they would refund me after paying the money. So I did as I was told. However, even though more than seven days have passed, I have not received a refund. I still cannot reach the help center about this situation. I paid for it even though I didn't use it. As a result, I do not recommend the application.
This app can not handle the number of images it says it can and the support team has been totally inadequate in assisting with the problem. They say it is because of Shopify API limitations, if Shopify has limitations their app has the same limitations and they should not be making these false claims.
Dear Tony,
We're genuinely sorry that you are experiencing this unexpectedness with our app and we would like to apologize for any discomfort this brought you.
We want you to know that we're here to assist you.
We are investigating your site and working our best to find out the best solution to get the issue resolved and earn back your trust in our service.
We did send you a follow-up email about this, please kindly check that in your email inbox. I look forward to hearing from you soonest!
Worse than this application and customer service I have ever met in my life. They promise to increase your website speed: my website speed has dropped by 20 points and customer service is still looking for a solution to this problem. It's been 3 days already. They don't have enough technical skills. Very disappointed!
Hi there,
This is Daisy from AVADA Team. I am so sorry for the delay as it takes a bit of time to apply the fixing.
I've checked your SEO analysis with the warning reported. We can totally fix the issue for you. I also shoot you a follow email, kindly check it so that we can assist you better and at highest priority.
Thank you
Daisy
Absolutely TERRIBLE!! DO NOT USE - You have been warned!
Lets start, once I'd done all the "basic steps" they tell you to they managed to slow my store down! (Opposite of speed it up!) They have lots of advertising and talk themselves up plenty by putting reviews everywhere. (I'm caused to wonder why they got those!) None of the features actually helped my site. I dropped from a 47 score to a 17 score while using these guys.
Someone else mentioned the requests to the site made and I've come across the same issue, they are sending so many requests that it slows everything down.
My advice - If you know what to do, do it yourself, otherwise use a different app!
Hi,
Thank you for taking the time to share your feedback. We appreciate your honesty, and we're sorry to hear about your experience. At Avada, we strive to provide excellent service, and it's clear we fell short in this instance. We would like to apologize for any inconvenience or frustration you may have experienced.
After the thorough investigation from the development team, we have addressed your concern and found out the cause as well as solution for the speed issue. We have sent you an email with detail. Please check your mailbox for further update.
Thank you for your collaboration! We look forward to hearing from you soon
Best regards,
Avada Team