Ava SEO Image Optimizer Speed , 6 682 arvostelua
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I have tried uninstalling this app twice from my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app.
Hello,
I am Daisy from AVADA Team.
We have received your review about our SEO Suite app on Shopify store that said you had trouble when removing the code.
Firstly, I am truly sorry to hear that you have not had a great experience with our app. It should not have happened before!
Secondly, since we have not had a chance to communicate before, would you be willing to giving us an opportunity to connect with you and help you solve the raised issue?
I would love to ask for your permission to clear our your problem as follow:
There are 2 options to remove the app code:
Automatically or Manually (http://prntscr.com/wnv8b4)
There may have some pieces of code left on the site even you use the automatic option. In fact, after uninstalling almost all Shopify SEO apps, the code still remains on your website. That is because of how some features like meta tags or structured data from most SEO apps, which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.
We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.
Best regards,
Daisy
I'm getting the following error "Consecutive Sentences" in SEO Analysis. This is a 3K word Article. Tell me then,, why doesn't your stupid software HIGHLIGHT the error in question, if it knows exactly where these errors are located, OTHERWISE it wouldn't show this error, this is, oh i don't know to save your f***cking customer's time. DO you value your customer's time? I need the errors HIGHLIGHTED to fix them quickly
Hi,
Rainy here from AVADA. I've checked your SEO product analysis and there is no problem with consecutive sentences, you can skip the error warning and rest assured about it!
I also shoot you a follow email, kindly check it so that we can assist you better.
Thank you,
Rainy
Everyones experiences are different and this app has a lot of positive reviews which is why I choose it. Yes my speed increased. However, my recommendation is to not touch this app. Firstly, you need SEO knowledge of what each of the functions do so you can understand and implement them yourself. Secondly we couldn't get the image optimisation to work properly and I couldn't get a straight answer as to why and this took well over a week. I was then told to ignore the message on my dashboard as at their end it was showing as working. Thirdly and most importantly it clashed with a number of my apps resulting in my website crashing and loosing sales. I got told it would be referred to the development team but they never got back to me instead support staff inserted code to counteract the crash which resulted in other apps crashing. Support were friendly but actual help was inconsistent. I then uninstalled and was still charged for another month which I now have to 'prove' before they will refund. This app has caused me more headaches and stress. In 5 years of having a Shopify Store this is the worst thing I ever did.
Hi,
Thank you for your valuable feedback and I am so sorry for the experience you have had!
I can see you contacted our livechat several times and some issues happen, and we were trying to resolve it asap at the time you contacted.
To better assist you to solve all issues mentioned, I have sent a follow-up email. Please check your emailbox to for details.
Thank you so much!
Daisy from AVADA
This app can not handle the number of images it says it can and the support team has been totally inadequate in assisting with the problem. They say it is because of Shopify API limitations, if Shopify has limitations their app has the same limitations and they should not be making these false claims.
Dear Tony,
We're genuinely sorry that you are experiencing this unexpectedness with our app and we would like to apologize for any discomfort this brought you.
We want you to know that we're here to assist you.
We are investigating your site and working our best to find out the best solution to get the issue resolved and earn back your trust in our service.
We did send you a follow-up email about this, please kindly check that in your email inbox. I look forward to hearing from you soonest!
Worse than this application and customer service I have ever met in my life. They promise to increase your website speed: my website speed has dropped by 20 points and customer service is still looking for a solution to this problem. It's been 3 days already. They don't have enough technical skills. Very disappointed!
Hi there,
This is Daisy from AVADA Team. I am so sorry for the delay as it takes a bit of time to apply the fixing.
I've checked your SEO analysis with the warning reported. We can totally fix the issue for you. I also shoot you a follow email, kindly check it so that we can assist you better and at highest priority.
Thank you
Daisy
Péssimo, ao inves de comprimir as imagens retirou varias imagens do meu site e descrição de produtos!
Por mim não daria nem 1 estrela!
paguei o plano para voltar as minhas imagens mas ele não restaurou a cagada que fez!!!!
NÃO RECOMENDO JAMAIS!
App doesn't work as expected. The template feature for the SEO is not working at all. I submitted a support ticket one week ago and there has been no response except the request for access.
I have tried installing this app twice on my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app. And even more, it actually affect my customer experience since it throws up a "google-site-verification"string onto all of my webpages, in clear view of my customers. No matter what we have tried, we cannot get rid of it. And I do not even understand why it is there in the first place since my site is verified through GTM, GA and html tag. So why this string for a totally unnecessary html file verification? And how do we get rid of this eyesore? And how do we get rid of the at least 10 snippet files still kicking around without impacting our store? Plus how do I know that there is not any redundant code embedded in other parts of my code, creating the issues that I face? NOT GOOD!
avada-gtm-body.liquid
avada-gtm-head.liquid
avada-seo-meta.liquid
avada-seo.liquid
avada-seo-other.liquid
avada-seo-redirect.liquid
avada-seo-site.liquid
avada-seo-social.liquid
avada-seo-status.liquid
avada-seo-structured.liquid
Hello,
We are sincerly sorry to hear that you do have a good experience with our app. We know that it must not have happened before!
We appreciate if you could let us a chance to troubleshoot it. As you spent time and effort on our app, I believe that you want it can run properly on your site without any problems just like we do.
We have sent you a follow-up email with a detailed answer and proper solutions upon your issue. Please kindly help me check your email to get an update from us.
Again, your honest feedback is so important to us. We are trying our best to improve our service and support you as promised.
Best regards,
Daisy from AVADA Support Team
A few days after installation and activation, my store speed started to fall under average. I followed the removal steps hoping to restore my store speed to before but to no avail :( Unfortunately, it doesn't seem to work for everyone.
Hi there,
I am Daisy from AVADA Team. I am reaching out to you today regarding the speed issue mentioned in your recent review of our SEO Suite app.
Firstly, I am deeply sorry to hear that your store speed started to fall under average after installing our app!
Secondly, since have not had a chance to communicate before. Would you be willing to give us more opportunities to help you improve the situation? We are very grateful for that!
To help us check this issue better, could you please let me know:
- Your speed score before and after SEO Suite installation?
- How do you measure the speed score?
- Have you installed any other new apps at the same time with SEO Suite?
Any details would be very helpful! We will try our best to help you revise the speed as it used to be.
I am looking forward to hearing from you soon
Thank you!
Daisy
after i installed and tried it. it didn't really speed up my website.. then when i uninstalled. it got so much slower than before i even installed it.. it will ruin your site... fake reviews i should say!!!!! how did you guys got 4.9????
Hi there,
This is Rainy from AVADA. First of all, I am sorry for the inconvenience you have encountered. I totally can relate to your frustration.
We have Speed up function and other features to boost your speed like Lazy loading, Minification, Instant Page.
In your case, I suppose that the functions are not properly implemented in your store yet.
We can surely fix it for you, improve the speed lightening.
Could you please check my email so that we can assist you better in this.
Hope to hear back from you soon.
Thank you!
Rainy