Avada SEO Speed Image Optimize

Muchas gracias por tu excelente reseña de 5 estrellas. 🌟 Nos alegra saber que Tiana y Nikita pudieron ayudarte con los problemas técnicos de SEO en tu sitio web. Tu satisfacción es muy importante para nosotros.

Thank you for sharing your feedback. We’re sorry to hear that your experience with our app didn’t meet your expectations, and we’d like to address the concerns you’ve raised for the benefit of other potential users.

1. Regarding changes made without consent:
When installing our app, you were prompted to grant permission to edit specific sections of your store, and the installation proceeded only after you provided consent. Here's a screenshot for a better illustration: https://prnt.sc/KcQYp07e2swz

These changes are essential for the app’s functionality and follow Shopify's strict guidelines. The app’s processes were approved by Shopify before the app was published on their platform, ensuring that we fully comply with Shopify’s policies.

More importantly, at Avada, your store's security is of utmost importance to us. Please be assured that we take all necessary precautions to ensure that your store's data and information are safe and secure. Our team strictly adheres to the confidentiality of our customers' information and will not make any changes to your store without your approval.

2. Residual components after uninstallation:
This situation is common with any app that integrates with a Shopify store by adding components. Once the app is uninstalled, it loses access to your store, making it impossible to remove the code automatically. However, we always recommend reaching out to us before uninstalling, and we can trigger an automatic cleanup to ensure no residual code remains.

We believe that experienced Shopify users, particularly those who frequently install third-party apps, understand these standard procedures. Should you have any further concerns or require assistance, our support team is always here to help.

Best regards,
Esther
Customer Success Lead

Thank you so much for your review!

We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Merci pour vos précieux commentaires ! Nous sommes heureux de faire partie de l'écosystème de votre magasin et de vous accompagner dans votre croissance.