Avada SEO Speed Image Optimize

Great app so far but allow me more time to give my review. This is just for Emily for the support and her patient in helping me setup the app. Thanks Emily :-)

Good support team!

Excellent service and great team of developers, I'm really happy with the experience.

I honestly think that this app made my site worse. I saw my mobile page load score go all the way to a 13. Since attempting to have them remove their app from my store I have been seeing gains in site speed. Could be a coincidence, because I have been working my self to death around the clock to fix all the issues. Then there's the chat, really great customer service. Attentive and very helpful. Except that I had requested to downgrade my service prior to the charges they were about to bill and now I have requested 3 times to have my plan downgraded and the code removed and i haven't been able to get anywhere with them.

Update: The customer service team has been fantastic, they have been more than helpful and accommodating my requests.
I am still not certain what made my page load speeds plummet so drastically,but either way, their customer support team is fantastic and helpful, and they all deserve a raise or holiday bonus :) Thank you to Esther and all the other wonderful ladies who helped me with all my needs you are truly appreciated. Happy Holidays!

Quick responses, and very professional. My issue was resolved in under 30 min. Pamela and Maison provided great assistance. Thank you for being such wonderful customer service agents.

I want to express my appreciation for the excellent assistance provided by Hana. She was prompt, efficient, and very courteous. Thank you, Hana, for your help!

Avada chat support is very helpful and smooth, and Esther helped me with my website Speed. She was very kind and knowledgeable and a very good communicator and well responsive. I needed help with something today and Esther was very helpful, prompt and kind. Thank you very much Esther and team!

they are really good for beginners and their customer service is really beyond nice. they are for sure going to help you with any matters that pop into you. I do really suggest it thank you miss Sunny for your help

Excelent reception!

I just installed the app and I am not tech savvy so I HAD to seek help with making sure it installed onto my store properly. Sunny and her co-worker Gideon helped with making sure the things that needed to be fixed either they handled or she gave me instructions. I noticed immediate traffic so I also installed a bot protection, I'm sure if this is a coincidence or not so I will give each application so time.