Avada SEO Speed Image Optimize
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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Ne fonctionne pas tout le temps c'est pénible va bug tout le temps c
Merci pour votre retour.
Nous vous présentons nos excuses les plus sincères pour les désagréments rencontrés lors de l'utilisation de notre application. Parfois, des problèmes comme celui-ci peuvent survenir en raison de la nature dynamique de l’écosystème Shopify, qui évolue en permanence. Cela dit, nous assumons l’entière responsabilité de veiller à ce que ces erreurs soient corrigées rapidement.
Grâce à votre précieux retour, nous avons mis en place une nouvelle fonctionnalité qui réinitialise automatiquement les scores de vitesse en cas de problème, éliminant ainsi le besoin de rescan manuel. Cette mise à jour est conçue pour offrir une expérience plus fluide et plus simple à tous les marchands.
Votre expérience nous a permis de tirer une leçon importante, et nous nous engageons à utiliser cette opportunité pour nous améliorer en continu. Si vous rencontrez d'autres problèmes ou si vous avez des suggestions supplémentaires, notre équipe est toujours là pour vous aider.
Merci encore d’avoir porté cela à notre attention, et nous espérons pouvoir vous offrir une expérience encore meilleure à l’avenir.
Cordialement,
Esther
Responsable du succès client chez Avada
This application disconfigured my entire store, I lost all settings and customizations. I don't recommend it at all!
Dear PurezaVital Store Owner.
Thank you so much for taking the time to leave a feedback to our app and we are truly sorry to hear about the issues you've experienced. We take your feedback very seriously and want to ensure that we address any problems promptly.
We noticed that you haven’t reached out to our support team yet, and we would like to offer our assistance in resolving the issues you encountered. Our goal is to help you restore your store’s settings and customizations as quickly as possible.
Could you please provide us with more details about the specific problems you faced? Any information you can share will be incredibly helpful for our team to diagnose and fix the issues.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. We look forward to hearing from you soon.
Best regards,
Avada Support Team
EXTREMELY BAD FOR YOUR STORE I BEG U DO NOT DOWNLOAD. IT REMOVED MY IMAGES, MY. PRODUCT DESCRIPTION WAS ALL OVER. NOW I GOT TO FIX THIS MANUALLY. DONT LET EMILY HELP
Je suis amené à laisser une note de 1 malgré ma nature positive. En effet après un rendez-vous oublié par vous et un second annulé la veille. Du coup cela fait deux semaines d'attente inutile.
Deux semaines d'attente pour rien en terme de SEO est simplement inacceptable.
Bonjour Boutique des Arts Martiaux,
Nous sommes vraiment désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous pensons qu'il s'agit d'un malentendu, car nous vous avons envoyé 3 emails pour vous guider à réserver une démonstration via le lien correct, mais vous avez continué à utiliser l'ancien lien.
Quoi qu'il en soit, nous sommes heureux que vous ayez finalement eu une session avec notre chef de produit. Après cet appel, il vous a envoyé 2 emails de suivi, mais nous n'avons pas encore reçu de réponse de votre part.
Nous espérons pouvoir régler cela rapidement et efficacement. Merci de bien vouloir vérifier vos emails et nous faire savoir si vous avez des questions ou des préoccupations supplémentaires.
Nous restons à votre disposition et espérons avoir de vos nouvelles très bientôt.
Cordialement,
Avada
IT MESSED UP ALL OF MY FIRST IMAGE OF MY PRODUCTS! CUSTOMERS CAN'T SEE ALL THE IMAGES, ALL THE PRODUCTS BECAME UNAVAILABLE TO ALL MARKETPLACES!!! ESPECIALLY GOOGLE!!! I WILL SUE THIS COMPANY IF THEY CAN'T FIX THE ISSUES!! PLEASE HELP ME REPORT THIS COMPANY TO SHOPIFY!!!!!
This app is absolutely useless and don't understand why it has so many positive reviews. It doesn't do anything, the customer service doesn't know how the app works, what features it has etc. I am actually not sure what I am paying for it as it does absolutely no difference if one uses it or not. Waste of money can cannot recommend it.
Updated Review: This app is a complete mess right now. Our site speed goes down everyday, and their "tech support" blamed everything on Google and offered no solution. They flat out told us there's nothing they can do, but still expect us to pay every month for a service not provided .
Their app's codes are all over our website and it would be a nightmare to try to remove them. That is how they hold their customers hostage and make them pay every month even though this app does nothing to improve your site speed.
We also just found out that they reverted our account back to free plan for no reason and limited our access, WHILE WE'RE STILL SUBSCRIBED AND PAYING EVERY MONTH. That's just pure fraud.
Shopify online store owners DO NOT install this app. It's not what it used to be and looks like the people behind it have completely given up and just stealing customer's money right now.
they give you a coupon code and they charge you all the amount later. Also, nothing is running better in my shop with this app! NOT recommend!
Daisy from support the supervisor, never answered or helped me. The agents simply transfer me over to her and don't help either. I am paying for the app and it is a big inconvenience as they do nto help at all. UPDATE: after their reply, they did NOT contact me, I contacted them and they still tell me that a low speed is normal.
Hi Erik,
Rainy here from AVADA. I am sorry for your experience with our support team. Our SEO expert has contacted you and is helping improve the Store speed. Kindly keep in touch so that we can assist you better.
Regards,
Rainy
The customer service is not what it used to be.
Dear Cloud Cat Store Owner,
We wanted to follow up on your recent experience with Avada SEO Suite. We're sorry to hear that you were not able to achieve the setup you were aiming for, and we apologize for any frustration this may have caused.
We noticed that you were trying to use the page title as the title tag and the meta title (SEO title) as the H1 to differentiate them on your product page. we understand that this is an important aspect of your SEO strategy, and we're sorry we couldn't assist you effectively in achieving this.
We strive to provide the best support and solutions for our users, and it's clear we fell short in your case. If you have any further details or specific requirements, we would love another opportunity to assist you. Our goal is to help you get the most out of our app, and we are committed to resolving any issues you may have faced.
Thank you for giving Avada SEO Suite a try, and we hope to have the chance to make things right.
Best regards,
Avada Support Team