Avada SEO Speed Image Optimize
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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It feels very useful, and customer service Hana's response is very fast and she solved my problem in a timely manner. Recommended Use!
The customer service responded very quickly and patiently, thank you
Dear Mambria store owner,
Thank you for taking the time to share your experience and feedback. We sincerely apologize for the issues you've encountered with our app.
We understand your frustration regarding the unexpected changes to your website's modules and the subsequent impact on your site’s performance. It is never our intention for our services to cause inconvenience. Our team strives to ensure that all functionalities can be seamlessly integrated without disrupting the existing setup.
I'd like to clarify how our Speed Up feature works. When using our speed up feature, we provide two options: apply the changes to a duplicate theme or directly to your live theme. Using a duplicate theme allows you to avoid unexpected changes since some features may conflict with your existing theme code, especially considering any third-party apps that might be integrated.
According to our records, it appears that the speed optimization was initially applied directly to your live theme on July 22nd, despite warnings provided within the app. This is likely what caused the unexpected alteration to your footer's layout.
Please rest assured that any changes made through our speed optimization can be reversed by deactivating the specific feature or deactivating the app. Moreover, our technical support team is fully prepared to assist in ensuring all features are compatible with your theme. We suggest reinstalling the app so that we can assist you in resolving any remaining issues and ensuring that your website operates optimally. We would greatly appreciate it if you would allow us one more opportunity to make things right.
We are continuously working to improve our application and customer service experience. Your feedback is crucial in helping us achieve this.
Please feel free to reply to my email. We are here to help and hope to resolve these challenges to your satisfaction.
Thank you for your patience and understanding.
Best regards,
Esther - Customer Success Lead
An Amazing app! The best one to optimzate your store.
Hana helped me a lot! She was very quick to answer and absolutely helpfull!
Great Customer care, thanks Lydia and Maison
Excellent service, fast and functional. It seems to work very well
Great app. Specially Customer Support
5 stars, thanks to Lydia for her technical support, which solved my problem perfectly. Lydia is very technical and patient.
I have just joined Avada subscription and based on the suggestions my website needed some updates. I reached out to their support team and my lucky day I had Audrey on the other side to help me. I could have not asked for any better. She was so helpful, polite, knowledgeable and kept me posted for the whole process. She took over 2 hours so resolve all the issues the Avada software identified. Thank you so much for such an awesome job.
Worth every penny and worth the amount of time saved. I've had great luck with all the support team at Avada and have helped me 100 fold. Thank you Mia and Liz and others for helping me understand more about SEO, and how things work. App is a breeze to use and learn.
Started out great, got a little rocky in the middle, but after working with Daisy from support we are 100% good to go and all issues resolved. Hoping this plugin continues to work so we can benefit from its value, this plugin really helps.