SEO:Image Optimizer Page Speed
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The SEO Audit highlighted a few issues in my store, and Hana & Toby were incredibly helpful and quick to resolve them. Happy :-)
Awesome app and best support from Lydia and Tony
Very good SEO experience, customer service will teach you everything about SEO
It was attended to quickly! They solved my problem and also answered my questions. Thank you Esther for the good service!
O aplicativo é super completo e com várias funcionalidades que de fato melhoram a performance do ecommerce.
O atendimento é muito rápido e super eficiente. Fui atendido por várias pessoas e todas elas foram muito eficazes, como a Emily e um outro brasileiro que infelizmente não me recordo o nome.
Super recomendo!
If you want to protect your account information, do not use this application, they cannot solve a problem for 3 days, the chat mixes 3-4 companies together and shows the data to other customers, there is no such thing as privacy.
Hello Old Bond Art Store Owner,
We want to extend my sincerest apologies for the challenges you've encountered with our application. We are genuinely concerned about the breach of privacy and the confusion surrounding your chat data.
It's worth noting that this matter involves a third-party chat platform integrated into our system, and we were diligently coordinating with them to address the situation. We’re glad to inform you that this issue has been resolved completely.
Please know that safeguarding customer privacy is of paramount importance to us, and this situation is completely unexpected and unacceptable. We adhere strictly to Shopify’s principles, where data privacy holds a foundational position.
Should you consider revisiting our app, we are happy to assist you in every step of the way.
Best regards,
Esther from Avada
Wow, this app is amazing and free! It’s incredibly helpful for optimizing your website, offering a variety of valuable tools to improve its quality and service. I highly recommend it.
Additionally, I received great assistance from one of the employees, Emily; she was very professional and knowledgeable.
I installed and some images disappear from my landing page which is understandable, but i kept looking and some settings were changed. the price for my products disappeared from the store and when I asked them about it they told me they couldn't fixed that it was due to the program to be honest my store just got slower. I also try the free trial but since I did not like the app I uninstalled and still haven't gotten any emails from my cancel subscription. Wish me luck
Dear Botánica Orisha store owner,
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with Avada SEO Speed Image Optimize and understand your frustrations.
We've investigated thoroughly. Our findings indicate that our app's code was completely removed from your theme, making it unlikely that these issues originated from the app. Nonetheless, we are committed to resolving these issues and ensuring your satisfaction. I've sent you an email. Please reply to my email for further assistance.
Additionally, I can confirm that your subscription was canceled at the time you uninstalled this app.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Best regards,
Esther - Customer Success Lead
The app is easy to use, and the support is fast responsable and professional
I really liked the extension, I thought the plans were very expensive, but it has a free function that makes it a lot easier, and the Online Support is incredible, the girl who helped me was Esther, excellent work